Skip to content
  • 6,794 federal solicitations are open right now. How many of them are yours?
  • New solicitations are posted every day. The ones you never saw are the ones you cannot win.
  • Stop checking SAM.gov every morning. Let the contracts that fit your business come to you.
  • Tell Abierto what you sell in one sentence. AI reads every open solicitation for you.
  • Deadlines are short. Hear about a solicitation the day it is posted, not the week it closes.
  • Amendments move deadlines. Watch a solicitation and Abierto tells you when it changes.
  • See which contracts in your field are about to end, and who holds them today.
  • Plans from $39 a month. See your matches before you pay.
See plans
AbiertoGet started
Menu

Sources sought, total small business set-aside

Artificial Intelligence (AI) Contact Center Solutions

RFIAICCS121925

Federal Acquisition Service, TTS Fac. Telemarketing Bureaus and Other Contact Centers.

1 open like this View on SAM.gov Markdown

Response deadline

January 20, 2026 at 3:00 PM EST

Closed 286 days ago. Posted December 19, 2025. Scheduled to archive February 4, 2026.

Get the next one like this from Federal Acquisition Service by email, the day it is posted.Find my opportunities

This one closed in 2026

1 like it is open now in telemarketing bureaus and other contact centers

  • HRBCC

    Department of the Navy, NAVSUP FLT Log CTR Norfolk

    Sources sought8(a)NAICS 561422Portsmouth, VAN69199HRBCCFY272
    Closes in 365 daysNov 2, 2027

Description

As published on SAM.gov.

The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI). 

The purpose of this RFI is to:

  1. Understand the current market capabilities, emerging technologies, and approaches to delivering fast, accurate, and autonomous customer service. The Government’s objective is to identify AI capabilities that autonomously, or to the greatest extent possible, automate contact center interactions. 
  2. Obtain feedback on an initial, incomplete draft of the Performance Work Statement (PWS). This version is provided for review and comment only; it does not represent a finalized requirement. Industry insight is sought to help shape, clarify, and strengthen the PWS prior to completion.

Please note this is different than the previous RFI for Government Experience Contact Center (gXCC) (Previously the PX Contact Center) Services BPA. 

Attachments

Files listed on SAM.gov. The ones we hold a copy of download from here; the rest open SAM's download, which needs no account.

Publications

Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.

  1. December 19, 2025

    Sources sought

    Due January 20, 2026 at 3:00 PM EST. SAM.gov, notice d816d8fa5a9f4c7f83c7558e787cf85b

    1 revisions on SAM
    • December 19, 2025: publish, sources sought

Points of contact