{"canonical":"https://abierto.us/opportunities/rfiaiccs121925","key":"RFIAICCS121925","url":"https://abierto.us/opportunities/rfiaiccs121925","title":"Artificial Intelligence (AI) Contact Center Solutions","solicitation_number":"RFIAICCS121925","notice_type":"r","open":false,"response_deadline":"2026-01-20T20:00:00Z","first_posted":"2025-12-19","last_posted":"2025-12-19","department":"GENERAL SERVICES ADMINISTRATION","subagency":"FEDERAL ACQUISITION SERVICE","office":"TTS FAC","naics":"561422","psc":"R499","set_aside":"SBA","place_state":"DC","place_county":"11001","place_county_name":"District of Columbia","place_city":"1150000","place_city_name":"Washington","winner":null,"award_amount":null,"publications":[{"notice_id":"d816d8fa5a9f4c7f83c7558e787cf85b","title":"Artificial Intelligence (AI) Contact Center Solutions","solicitation_number":"RFIAICCS121925","notice_type":"r","base_type":"r","posted":"2025-12-19","posted_at":null,"due_at":"2026-01-20T20:00:00Z","due_date":"2026-01-20","cancelled":null,"archived":null,"archive_date":"2026-02-04","award_number":null,"awardee_name":null,"amount":null,"link_sam":"https://sam.gov/workspace/contract/opp/d816d8fa5a9f4c7f83c7558e787cf85b/view","enriched":false,"history":[]}],"latest_notice_id":"d816d8fa5a9f4c7f83c7558e787cf85b","first_type":"r","notices":[{"dates":{"posted":"2025-12-19","response_deadline":{"raw":"2026-01-20T15:00:00-05:00","utc":"2026-01-20T20:00:00Z","date":"2026-01-20","time":"15:00:00","utc_offset_seconds":-18000}},"links":{"sam":"https://sam.gov/workspace/contract/opp/d816d8fa5a9f4c7f83c7558e787cf85b/view"},"naics":{"codes":["561422"],"primary":"561422"},"title":"Artificial Intelligence (AI) Contact Center Solutions","agency":{"office":{"code":"47QPCJ","name":"TTS FAC"},"subtier":{"code":"4732","name":"FEDERAL ACQUISITION SERVICE"},"department":{"code":"047","name":"GENERAL SERVICES ADMINISTRATION"},"office_address":{"zip":"20405","city":"WASHINGTON","state":"DC","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2026-02-04","archive_type":"auto15"},"contacts":[{"name":"Kenny Yiu","role":"primary","email":"kenny.yiu@gsa.gov"},{"name":"Kelsie Kharibian","role":"secondary","email":"kelsie.kharibian@gsa.gov"}],"base_type":{"code":"r","label":"Sources Sought"},"notice_id":"d816d8fa5a9f4c7f83c7558e787cf85b","set_aside":{"code":"SBA","label":"Total Small Business Set-Aside (FAR 19.5)"},"provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2026_archived_opportunities.csv","etag":"\"d9374b90a938e9923d910594731b7b57-106\"","fetched_at":"2026-09-16T17:48:36.003679Z","row_sha256":"f3345305d586f2a21c55f0a3e54ac4cd43526aba2d0b096031a26b8f642fcf62","last_modified":"2026-09-13T14:50:39Z"},"updated_at":"2026-09-16T17:48:36.003679Z","first_seen_at":"2026-09-16T17:48:36.003679Z"},"description":{"text":"The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI). 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Please note this is different than the previous RFI for Government Experience Contact Center (gXCC) (Previously the PX Contact Center) Services BPA.","origin":"extract"},"notice_type":{"code":"r","label":"Sources Sought"},"schema_version":1,"solicitation_number":"RFIAICCS121925","place_of_performance":{"city":{"name":"Washington"},"state":{"code":"DC"},"country":{"code":"USA"}},"product_service_code":"R499"}],"due_at":"2026-01-20T20:00:00Z","due_date":"2026-01-20","closes_at":"2026-01-20T20:00:00Z","awardable":true,"dept_key":"d-047","dept_name":"GENERAL SERVICES ADMINISTRATION","sub_key":"s-4732","sub_name":"FEDERAL ACQUISITION SERVICE","office_key":"o-47QPCJ","office_name":"TTS FAC","state":"DC","county":"11001","county_name":"District of Columbia","city":"1150000","city_name":"Washington","country":"USA","winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z","principal_notice_id":"d816d8fa5a9f4c7f83c7558e787cf85b","description":{"text":"The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI). The purpose of this RFI is to: Understand the current market capabilities, emerging technologies, and approaches to delivering fast, accurate, and autonomous customer service. The Government’s objective is to identify AI capabilities that autonomously, or to the greatest extent possible, automate contact center interactions. Obtain feedback on an initial, incomplete draft of the Performance Work Statement (PWS). This version is provided for review and comment only; it does not represent a finalized requirement. Industry insight is sought to help shape, clarify, and strengthen the PWS prior to completion. Please note this is different than the previous RFI for Government Experience Contact Center (gXCC) (Previously the PX Contact Center) Services BPA.","html":null,"origin":"extract"},"contacts":[{"name":"Kenny Yiu","role":"primary","email":"kenny.yiu@gsa.gov"},{"name":"Kelsie Kharibian","role":"secondary","email":"kelsie.kharibian@gsa.gov"}],"place_of_performance":{"city":{"name":"Washington"},"state":{"code":"DC"},"country":{"code":"USA"}},"office_address":{"zip":"20405","city":"WASHINGTON","state":"DC","country":"USA"},"naics_codes":["561422"],"award":null,"attachments":[],"awards":[],"related":[]}