# Artificial Intelligence (AI) Contact Center Solutions

Canonical: https://abierto.us/opportunities/rfiaiccs121925

- Solicitation number: RFIAICCS121925
- Notice type: Sources sought
- Status: Closed. Deadline was January 20, 2026 at 3:00 PM EST
- Department: General Services Administration
- Agency: Federal Acquisition Service
- Contracting office: TTS Fac (47QPCJ)
- NAICS: 561422 Telemarketing Bureaus and Other Contact Centers
- Product or service code: R499 Other Professional Services
- Set-aside: Total small business set-aside
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: December 19, 2025
- Last posted: December 19, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/d816d8fa5a9f4c7f83c7558e787cf85b/view

## Description

The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI). The purpose of this RFI is to:

Understand the current market capabilities, emerging technologies, and approaches to delivering fast, accurate, and autonomous customer service. The Government’s objective is to identify AI capabilities that autonomously, or to the greatest extent possible, automate contact center interactions. Obtain feedback on an initial, incomplete draft of the Performance Work Statement (PWS). This version is provided for review and comment only; it does not represent a finalized requirement.

Industry insight is sought to help shape, clarify, and strengthen the PWS prior to completion. Please note this is different than the previous RFI for Government Experience Contact Center (gXCC) (Previously the PX Contact Center) Services BPA.

## Publications

- December 19, 2025: Sources sought, due January 20, 2026 at 3:00 PM EST. Notice d816d8fa5a9f4c7f83c7558e787cf85b. https://sam.gov/workspace/contract/opp/d816d8fa5a9f4c7f83c7558e787cf85b/view

## Points of contact

- Kenny Yiu, kenny.yiu@gsa.gov
- Kelsie Kharibian, kelsie.kharibian@gsa.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/rfiaiccs121925.