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Sources sought

Omnichannel Customer Communication System (OCCS)

HQC00725QE002

Defense Commissary Agency, Defense Commissary Agency. Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services.

View on SAM.govMarkdown

Response deadline

June 13, 2025 at 11:00 AM EDT

Closed 462 days ago. Posted June 5, 2025. Scheduled to archive June 28, 2025.

Description

As published on SAM.gov.

The Defense Commissary Agency (DeCA) is seeking a comprehensive Omnichannel Customer Communication System (OCCS) that supports social media engagement, customer feedback management, multichannel marketing, marketing campaign project management, and digital asset management—all within a secure and FedRAMP-compliant Software-as-a-Service (SaaS) environment. See Draft PWS for detailed breakdown of each category mentioned above.

Publications

Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.

  1. June 5, 2025

    Sources sought

    Due June 13, 2025 at 11:00 AM EDT. SAM.gov, notice b7ee1ee3c76f425c84cf70e9c179914d

Points of contact