{"canonical":"https://abierto.us/opportunities/hqc00725qe002","key":"HQC00725QE002","url":"https://abierto.us/opportunities/hqc00725qe002","title":"Omnichannel Customer Communication System (OCCS)","solicitation_number":"HQC00725QE002","notice_type":"r","open":false,"response_deadline":"2025-06-13T15:00:00Z","first_posted":"2025-06-05","last_posted":"2025-06-05","department":"DEPT OF DEFENSE","subagency":"DEFENSE COMMISSARY AGENCY (DECA)","office":"DEFENSE COMMISSARY AGENCY","naics":"518210","psc":"DA10","set_aside":null,"place_state":"VA","place_county":"51149","place_county_name":"Prince George County","place_city":null,"place_city_name":null,"winner":null,"award_amount":null,"publications":[{"notice_id":"b7ee1ee3c76f425c84cf70e9c179914d","title":"Omnichannel Customer Communication System (OCCS)","solicitation_number":"HQC00725QE002","notice_type":"r","base_type":"r","posted":"2025-06-05","posted_at":null,"due_at":"2025-06-13T15:00:00Z","due_date":"2025-06-13","cancelled":null,"archived":null,"archive_date":"2025-06-28","award_number":null,"awardee_name":null,"amount":null,"link_sam":"https://sam.gov/workspace/contract/opp/b7ee1ee3c76f425c84cf70e9c179914d/view","enriched":false,"history":[]}],"latest_notice_id":"b7ee1ee3c76f425c84cf70e9c179914d","first_type":"r","notices":[{"dates":{"posted":"2025-06-05","response_deadline":{"raw":"2025-06-13T11:00:00-04:00","utc":"2025-06-13T15:00:00Z","date":"2025-06-13","time":"11:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/b7ee1ee3c76f425c84cf70e9c179914d/view"},"naics":{"codes":["518210"],"primary":"518210"},"title":"Omnichannel Customer Communication System (OCCS)","agency":{"office":{"code":"HQC007","name":"DEFENSE COMMISSARY AGENCY"},"subtier":{"code":"97AZ","name":"DEFENSE COMMISSARY AGENCY (DECA)"},"department":{"code":"097","name":"DEPT OF DEFENSE"},"office_address":{"zip":"23801","city":"FORT LEE","state":"VA","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2025-06-28","archive_type":"auto15"},"contacts":[{"name":"Katie Lavely","role":"primary","email":"Katie.Lavely@deca.mil","phone":"804734800048401"}],"base_type":{"code":"r","label":"Sources Sought"},"notice_id":"b7ee1ee3c76f425c84cf70e9c179914d","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2025_archived_opportunities.csv","etag":"\"d47226e3d2c6545974b252e103f82b34-139\"","fetched_at":"2026-09-16T17:45:50.850439Z","row_sha256":"05acc8f6ac6cf8868393a51a73ae8d533efb4e91c691530ffd51be436abfbc79","last_modified":"2026-09-13T14:49:20Z"},"updated_at":"2026-09-16T17:45:50.850439Z","first_seen_at":"2026-09-16T17:45:50.850439Z"},"description":{"text":"The Defense Commissary Agency (DeCA) is seeking a comprehensive Omnichannel Customer Communication System (OCCS) that supports social media engagement, customer feedback management, multichannel marketing, marketing campaign project management, and digital asset management—all within a secure and FedRAMP-compliant Software-as-a-Service (SaaS) environment. See Draft PWS for detailed breakdown of each category mentioned above.","origin":"extract"},"notice_type":{"code":"r","label":"Sources Sought"},"schema_version":1,"solicitation_number":"HQC00725QE002","place_of_performance":{"zip":"23801","city":{"name":"Fort Gregg Adams"},"state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"DA10"}],"due_at":"2025-06-13T15:00:00Z","due_date":"2025-06-13","closes_at":"2025-06-13T15:00:00Z","awardable":true,"dept_key":"d-097","dept_name":"DEPT OF DEFENSE","sub_key":"s-97AZ","sub_name":"DEFENSE COMMISSARY AGENCY (DECA)","office_key":"o-HQC007","office_name":"DEFENSE COMMISSARY AGENCY","state":"VA","county":"51149","county_name":"Prince George County","city":null,"city_name":null,"country":"USA","winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z","principal_notice_id":"b7ee1ee3c76f425c84cf70e9c179914d","description":{"text":"The Defense Commissary Agency (DeCA) is seeking a comprehensive Omnichannel Customer Communication System (OCCS) that supports social media engagement, customer feedback management, multichannel marketing, marketing campaign project management, and digital asset management—all within a secure and FedRAMP-compliant Software-as-a-Service (SaaS) environment. See Draft PWS for detailed breakdown of each category mentioned above.","html":null,"origin":"extract"},"contacts":[{"name":"Katie Lavely","role":"primary","email":"Katie.Lavely@deca.mil","phone":"804734800048401"}],"place_of_performance":{"zip":"23801","city":{"name":"Fort Gregg Adams"},"state":{"code":"VA"},"country":{"code":"USA"}},"office_address":{"zip":"23801","city":"FORT LEE","state":"VA","country":"USA"},"naics_codes":["518210"],"award":null,"attachments":[],"awards":[],"related":[]}