# Omnichannel Customer Communication System (OCCS)

Canonical: https://abierto.us/opportunities/hqc00725qe002

- Solicitation number: HQC00725QE002
- Notice type: Sources sought
- Status: Closed. Deadline was June 13, 2025 at 11:00 AM EDT
- Department: Department of Defense
- Agency: Defense Commissary Agency
- Contracting office: Defense Commissary Agency (HQC007)
- NAICS: 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Product or service code: DA10 Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
- Place of performance: Fort Gregg Adams, Virginia
- County: Prince George County (FIPS 51149). https://abierto.us/counties/prince-george-county-va-51149
- First posted: June 5, 2025
- Last posted: June 5, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/b7ee1ee3c76f425c84cf70e9c179914d/view

## Description

The Defense Commissary Agency (DeCA) is seeking a comprehensive Omnichannel Customer Communication System (OCCS) that supports social media engagement, customer feedback management, multichannel marketing, marketing campaign project management, and digital asset management—all within a secure and FedRAMP-compliant Software-as-a-Service (SaaS) environment. See Draft PWS for detailed breakdown of each category mentioned above.

## Publications

- June 5, 2025: Sources sought, due June 13, 2025 at 11:00 AM EDT. Notice b7ee1ee3c76f425c84cf70e9c179914d. https://sam.gov/workspace/contract/opp/b7ee1ee3c76f425c84cf70e9c179914d/view

## Points of contact

- Katie Lavely, Katie.Lavely@deca.mil, 804734800048401

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/hqc00725qe002.