FusionLive Software Support

The Contractor shall provide E-Control Systems certified personnel to perform remote support and software update/upgrade services in order to maintain E-Control Systems IntelliSense system to optimal operation. The Contractor shall provide all test equipment, tools, labor, supervision, parts, travel, and any other items deemed necessary to fulfill the requirements of this statement of work. Specific tasks and requirements include the following:

2.1 – E-Control Systems FusionLive Software Maintenance Services i) The Contractor shall provide maintenance, software upgrades/updates, installation/configuration, and technical support services for the E-Control Systems FusionLive software in the Phoenix Area.

To ensure that the FusionLive IntelliSense equipment provide reliable and consistent results with minimum downtime, it is necessary to obtain periodic services by E-Control Systems certified/trained technicians with specific technical expertise, and manufacturer-certified replacement parts. All services provided shall have a minimum of 1-year warranty on parts and labor. The contractor shall maintain software to operating specification, which meets or exceeds manufacturer’s specifications. Please provide FEDRAMP line cards with submission.