# FusionLive Software Support

Canonical: https://abierto.us/opportunities/ss24phx025

- Solicitation number: SS-24-PHX-025
- Notice type: Sources sought
- Status: Closed. Deadline was April 4, 2024 at 5:00 PM EDT
- Department: Department of Health and Human Services
- Agency: Indian Health Service
- Contracting office: Phoenix Area Indian Health SVC (75H712)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DA01 Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.
- Set-aside: Indian economic enterprise
- Place of performance: Phoenix, Arizona
- County: Maricopa County (FIPS 04013). https://abierto.us/counties/maricopa-county-az-04013
- City: Phoenix. https://abierto.us/cities/phoenix-az-0455000
- First posted: March 28, 2024
- Last posted: March 28, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/86644601bd1e46f289617b77cc188bb3/view

## Description

The Contractor shall provide E-Control Systems certified personnel to perform remote support and software update/upgrade services in order to maintain E-Control Systems IntelliSense system to optimal operation. The Contractor shall provide all test equipment, tools, labor, supervision, parts, travel, and any other items deemed necessary to fulfill the requirements of this statement of work. Specific tasks and requirements include the following:

2.1 – E-Control Systems FusionLive Software Maintenance Services i) The Contractor shall provide maintenance, software upgrades/updates, installation/configuration, and technical support services for the E-Control Systems FusionLive software in the Phoenix Area.

To ensure that the FusionLive IntelliSense equipment provide reliable and consistent results with minimum downtime, it is necessary to obtain periodic services by E-Control Systems certified/trained technicians with specific technical expertise, and manufacturer-certified replacement parts. All services provided shall have a minimum of 1-year warranty on parts and labor. The contractor shall maintain software to operating specification, which meets or exceeds manufacturer’s specifications. Please provide FEDRAMP line cards with submission.

## Publications

- March 28, 2024: Sources sought, due April 4, 2024 at 5:00 PM EDT. Notice 86644601bd1e46f289617b77cc188bb3. https://sam.gov/workspace/contract/opp/86644601bd1e46f289617b77cc188bb3/view

## Points of contact

- Jeremiah Murrell, jeremiah.murrell@ihs.gov, 6603833878

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/ss24phx025.