New Hires Workstation Surge Support

This contract will provide deskside support at all IRS locations, installing the most current operating system operating system and other standardized applications on laptops and desktops for all new hires coming on board at the Internal Revenue Service. The contractors will be responsible as requested to work incident management trouble tickets to resolve customer problems with IT equipment and distribution of IT supplies.

UNS additionally refreshes laptop and desktop computers for IRS employees with new equipment, on a routine schedule. UNS must also assist in the management of assets in the field as part of its normal operations. This support includes both updating our inventory records with new computer equipment and properly excessing retired computer equipment using IRS procedures and guidelines that already established.

The contractors shall be responsible for ensuring network availability is active for all new hires to access the IRS enterprise network at any specified IRS location. The work was previously performed under 2032H5-21-F-00920. This Contract belonged to Epsilon. The IRS would like this effort to be small business set aside. We are open to all special interest groups.