End User Support Operations Support (EUSOS)

01/19/2024 - Update: After receipt of the Stage One submissions, the Government has determined this RFI-23-EUSO-01 for End User Support Operations Support (EUSOS) will be a small business set aside. The subject requirement is being procured using the Alternative Competition Method in accordance with the Patent and Trademark Office Acquisition Guidelines (PTAG) and the Patent and Trademark Office Efficiency Act 35 U.S.C. 2(b)(4)(A).

12/20/2023 - Update: The Government has amended this RFI (RFI-23-EUSO-01) for End User Support Operations Support (EUSOS). Please thoroughly review all attachments with the date12.20.2023 in the title of the attached documents for the most current version of this RFI. The survey response due date is Thursday, January 4, 2024 no later than 3:00pm ET. The subject requirement is being procured using the Alternative Competition Method in accordance with the Patent and Trademark Office Acquisition Guidelines (PTAG) and the Patent and Trademark Office Efficiency Act 35 U.S.C. 2(b)(4)(A).

12/14/2023 - Update: The Government will provide responses to vendor questions on Wednesday, December 20, 2023. The survey response due date has been extended from Friday, December 15, 2023 to Thursday, January 4, 2024 no later than 3:00pm ET. The subject requirement is being procured using the Alternative Competition Method in accordance with the Patent and Trademark Office Acquisition Guidelines (PTAG) and the Patent and Trademark Office Efficiency Act 35 U.S.C. 2(b)(4)(A).

12/07/2023 - Update: The response due date has been updated from Friday, December 08, 2023 to Friday, December 15, 2023 no later than 3:00pm ET. The subject requirement is being procured using the Alternative Competition Method in accordance with the Patent and Trademark Office Acquisition Guidelines (PTAG) and the Patent and Trademark Office Efficiency Act 35 U.S.C. 2(b)(4)(A).

Original Description: The U.S. Patent and Trademark Office (USPTO) is excited to launch the EUSOS effort as an opportunity to engage Industry technology companies in an intentional, innovative, and insightful way. The USPTO is at the cutting edge of the nation's technological progress and information technology underpins every action and workflow process within the USPTO.

An important component of the USPTO agenda is leveraging information technology to improve and enhance USPTO’s consideration of applications and granting U.S. patents and registering trademarks, enable the USPTO to maintain current business production, and meet legislative and legal requirements. Stage 0 RFI (RFI-23-EUSO) enabled USPTO to determine if there were capable small business vendors and to gauge the level of interest in USPTO’s requirement.

Vendors that submitted responses to Stage 0 must respond to Stage 1 to be further considered. Vendors that did not respond to Stage 0 are eligible to submit a response to Stage 1.