Over the Phone Interpreter (OPI) Services Support

The IRS requires interpreter’s expert in English and at least 127 other languages (list attached), and the ability to provide additional languages as the need arises. Interpreters must be physically located in the United States. The interpreter service is needed to support IRS Taxpayer Assistance Centers (TACs) and other taxpayer-facing IRS employees by a toll-free interpreter service that includes a language interpreter in a three-way conversation between the IRS, the taxpayer, and the Contractor’s interpreter.

The IRS employee will initiate the call to the Contractor’s toll-free line to join with a security-cleared interpreter to provide in-language interpretation assistance to the limited-English Proficient (LEP) taxpayer and the IRS employee.