e-APPEALS HELPDESK SUPPORT

The U. S. Merit Systems Protection Board is seeking to procure is two full-time Tyler Technologies Partner e-Appeal Help Desk Analyst III support staff to augment gaps in resources, technical expertise, and experience specific to the Tyler Application Platform (TAP) system, which is needed to meet the support needs of Agency staff and users of the e-Appeal system, to help the Agency meet performance measures reach critical Agency goals.

The contractor shall provide two Analyst III staff who have relevant expertise and experience with the Tyler Application Platform (TAP) system, to troubleshoot and resolve support requests from Agency Users, Appellants, Appellant Representatives, Agency Representatives, and other stakeholders. The Contractor shall provide qualified personnel to accomplish the requirements specified in the PWS.

The Contractor shall efficiently and effectively manage the performance under this contract to ensure all the necessary experience, training, and expertise required to accomplish all tasks is employed. All propsoals must be in accodance with the PWS and the RFQ instructions.