# e-APPEALS HELPDESK SUPPORT

Canonical: https://abierto.us/opportunities/mspb2024

- Solicitation number: MSPB2024
- Notice type: Sources sought
- Status: Closed. Deadline was May 29, 2024 at 3:00 PM EDT
- Department: Merit Systems Protection Board
- Contracting office: MSPB Financial and Admin Management (413114)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DF01 Support services for IT Management to include Enterprise Architecture (EA), Financial Management, and Strategic Planning. EA includes services supporting business, information, application and technical architecture to drive standardization, integration and efficiency among business technology solutions. Financial Management includes services involved in the planning, budgeting, spend management and chargeback of IT expenditures and the costing of IT products and services. IT Management and Strategic Planning include senior professional and administrative support services facilitating centralized IT strategy and planning.
- Set-aside: Total small business set-aside
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: May 14, 2024
- Last posted: May 14, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/76871fa3fb664993bb65612f5ae18797/view

## Description

The U. S. Merit Systems Protection Board is seeking to procure is two full-time Tyler Technologies Partner e-Appeal Help Desk Analyst III support staff to augment gaps in resources, technical expertise, and experience specific to the Tyler Application Platform (TAP) system, which is needed to meet the support needs of Agency staff and users of the e-Appeal system, to help the Agency meet performance measures reach critical Agency goals.

The contractor shall provide two Analyst III staff who have relevant expertise and experience with the Tyler Application Platform (TAP) system, to troubleshoot and resolve support requests from Agency Users, Appellants, Appellant Representatives, Agency Representatives, and other stakeholders. The Contractor shall provide qualified personnel to accomplish the requirements specified in the PWS.

The Contractor shall efficiently and effectively manage the performance under this contract to ensure all the necessary experience, training, and expertise required to accomplish all tasks is employed. All propsoals must be in accodance with the PWS and the RFQ instructions.

## Publications

- May 14, 2024: Sources sought, due May 29, 2024 at 3:00 PM EDT. Notice 76871fa3fb664993bb65612f5ae18797. https://sam.gov/workspace/contract/opp/76871fa3fb664993bb65612f5ae18797/view

## Points of contact

- T. Jae Torres, thelma.torres@mspb.gov, 2022544417

---
Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/mspb2024.