Customer Care Prototyping - Commercial Solution Opening (Notice of Availability)

07 Nov 2025 Revised to answer industry questions.

Commercial Solution Opening Customer Care Prototyping HT0038-25-S-C002 gabriela.y.hurte.civ@health.mil November 4, 2025 1. Agency Name Defense Health Agency (DHA) 2. Issuing Acquisition Office Defense Health Agency, Defense Healthcare Management Systems - Contracting Division (DHMS-CD) in support of the Program Executive Office (PEO) – Defense Healthcare Management Systems (DHMS) 3. Funding Opportunity Title Customer Care Prototyping 2025-2026 4. Reserved 5. Announcement Type Notice of Availability (NoA), Commercial Solutions Opening (CSO) IAW 10 U.S.C. § 4022. PEO DHMS is interested in awarding other transaction agreements under the authority of 10 U.S.C. § 4022 to carry out prototype projects that are, among other things, directly relevant to enhancing the mission effectiveness of personnel of the Department of Defense, in particular for Customer Care activities outlined in this NoA.

A prototype project includes, but is not limited to, a project that addresses: (A) a proof of concept, model, or process, including a business process; (B) reverse engineering to address obsolescence; (C) a pilot or novel application of commercial technologies for defense purposes; (D) agile development activity; (E) the creation, design, development, or demonstration of operational utility; or (F) any combination of subparagraphs (A) through (E).M An Agreement awarded under the authority of 10 U.S.C. § 4022 and is not subject to the Competition in Contracting Act, the Federal Acquisition Regulation, or the Defense Federal Acquisition Regulation Supplement.

Any successful prototype project (or portion thereof) awarded under this CSO may be selected for a follow-on production agreement or contract pursuant to 10 U.S.C. § 4022(f). The Government reserves the right to revise this NOA to include other types of CSOs, such as DFARS 212.7004 in the future. Applicable instructions to the relevant authority will be added, if required. See attachments for additional information relating to this CSO HT0038-25-S-C002. HT0038-25-S-C002 - Notice of Availability - Customer Care_04NOV25