# Customer Care Prototyping - Commercial Solution Opening (Notice of Availability)

Canonical: https://abierto.us/opportunities/ht003825sc002

- Solicitation number: HT0038-25-S-C002
- Notice type: Sources sought
- Status: Open. Offers due November 4, 2026 at 4:00 PM EST
- Department: Department of Defense
- Agency: Defense Health Agency (Dha)
- Contracting office: Defense Health Agency (HT0038)
- NAICS: 541512 Computer Systems Design Services
- Product or service code: DD01 Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
- First posted: November 4, 2025
- Last posted: January 21, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/3fe0936cd5b64954b4df0c4f3be922ff/view

## Description

07 Nov 2025 Revised to answer industry questions.

Commercial Solution Opening Customer Care Prototyping HT0038-25-S-C002 gabriela.y.hurte.civ@health.mil November 4, 2025 1. Agency Name Defense Health Agency (DHA) 2. Issuing Acquisition Office Defense Health Agency, Defense Healthcare Management Systems - Contracting Division (DHMS-CD) in support of the Program Executive Office (PEO) – Defense Healthcare Management Systems (DHMS) 3. Funding Opportunity Title Customer Care Prototyping 2025-2026 4. Reserved 5. Announcement Type Notice of Availability (NoA), Commercial Solutions Opening (CSO) IAW 10 U.S.C. § 4022. PEO DHMS is interested in awarding other transaction agreements under the authority of 10 U.S.C. § 4022 to carry out prototype projects that are, among other things, directly relevant to enhancing the mission effectiveness of personnel of the Department of Defense, in particular for Customer Care activities outlined in this NoA.

A prototype project includes, but is not limited to, a project that addresses: (A) a proof of concept, model, or process, including a business process; (B) reverse engineering to address obsolescence; (C) a pilot or novel application of commercial technologies for defense purposes; (D) agile development activity; (E) the creation, design, development, or demonstration of operational utility; or (F) any combination of subparagraphs (A) through (E).M An Agreement awarded under the authority of 10 U.S.C. § 4022 and is not subject to the Competition in Contracting Act, the Federal Acquisition Regulation, or the Defense Federal Acquisition Regulation Supplement.

Any successful prototype project (or portion thereof) awarded under this CSO may be selected for a follow-on production agreement or contract pursuant to 10 U.S.C. § 4022(f). The Government reserves the right to revise this NOA to include other types of CSOs, such as DFARS 212.7004 in the future. Applicable instructions to the relevant authority will be added, if required. See attachments for additional information relating to this CSO HT0038-25-S-C002. HT0038-25-S-C002 - Notice of Availability - Customer Care_04NOV25

## Publications

- November 4, 2025: Sources sought, due November 4, 2026 at 4:00 PM EST. Notice 0202c6a52eba42dc8ce29e9958c2a2b1. https://sam.gov/workspace/contract/opp/0202c6a52eba42dc8ce29e9958c2a2b1/view
- November 7, 2025: Sources sought, due November 4, 2026 at 4:00 PM EST. Notice c0c80ca280ea4741861ed3ccb6ec4be3. https://sam.gov/workspace/contract/opp/c0c80ca280ea4741861ed3ccb6ec4be3/view
- January 21, 2026: Sources sought, due November 4, 2026 at 4:00 PM EST. Notice 3fe0936cd5b64954b4df0c4f3be922ff. https://sam.gov/workspace/contract/opp/3fe0936cd5b64954b4df0c4f3be922ff/view

## Points of contact

- Gabriela Hurte, gabriela.y.hurte.civ@health.mil
- Sonya Edom, sonya.m.edom.civ@health.mil

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/ht003825sc002.