Global Nurse Advice Line (GNAL) Support Services

The purpose of this award synopsis is to post DHA GNAL JA-24-0059B Redacted for the following requirement: The Global Nurse Advice Line (NAL) is a continued service to the Military Health System’s (MHS) eligible beneficiaries. The GNAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week.

The GNAL also offers customer service and care coordination services to include, provider locator support, specified Military Treatment Facility (MTF) appointing services, urgent care referral submissions, and customized MTF transfers to support the MTF’s capability for eligible MHS beneficiaries.

The GNAL requires access and interoperability with existing military applications and systems including the Defense Enrollment Eligibility Reporting System (DEERS), Composite Health Care System (CHCS), and the new electronic health record called MHS GENESIS. Access and interoperability will allow for eligibility verification of GNAL callers, and the ability to book primary care appointments, submit urgent care referrals, and document the NAL encounters.

Other capabilities include the ability to provide real-time information sharing, business intelligence, reporting, and archiving of documented call encounters at a corporate, regional, and local level. This is a 12-month bridge effort with a 4-month base period & eight 1-month options and, if necessary, an up to 6-month extension of services option.