# Global Nurse Advice Line (GNAL) Support Services

Canonical: https://abierto.us/opportunities/ht001124c0011

- Solicitation number: HT001124C0011
- Notice type: Justification
- Status: Awarded to Optumhealth Care Solutions, LLC
- Department: Department of Defense
- Agency: Defense Health Agency (Dha)
- Contracting office: Defense Health Agency (HT0011)
- NAICS: 541990 All Other Professional, Scientific, and Technical Services
- Product or service code: R499 Other Professional Services
- Place of performance: Minnesota
- County: Hennepin County (FIPS 27053). https://abierto.us/counties/hennepin-county-mn-27053
- City: Eden Prairie. https://abierto.us/cities/eden-prairie-mn-2718116
- First posted: March 21, 2024
- Last posted: July 11, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/6a7b1a390a214053bb73ae730f5ce6aa/view

## Description

The purpose of this award synopsis is to post DHA GNAL JA-24-0059B Redacted for the following requirement: The Global Nurse Advice Line (NAL) is a continued service to the Military Health System’s (MHS) eligible beneficiaries. The GNAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week.

The GNAL also offers customer service and care coordination services to include, provider locator support, specified Military Treatment Facility (MTF) appointing services, urgent care referral submissions, and customized MTF transfers to support the MTF’s capability for eligible MHS beneficiaries.

The GNAL requires access and interoperability with existing military applications and systems including the Defense Enrollment Eligibility Reporting System (DEERS), Composite Health Care System (CHCS), and the new electronic health record called MHS GENESIS. Access and interoperability will allow for eligibility verification of GNAL callers, and the ability to book primary care appointments, submit urgent care referrals, and document the NAL encounters.

Other capabilities include the ability to provide real-time information sharing, business intelligence, reporting, and archiving of documented call encounters at a corporate, regional, and local level. This is a 12-month bridge effort with a 4-month base period & eight 1-month options and, if necessary, an up to 6-month extension of services option.

## Award on USAspending

- Recipient: Optumhealth Care Solutions, LLC (UEI FJ4ZPBSJEXJ8)
- Contract: HT001124C0011, definitive contract
- Obligated: $76,143,100.08
- Competition: Not Competed, 1 offers received
- Link: award number HT001124C0011 equals the contract number; same awarding office HT0011 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_HT001124C0011_9700_-NONE-_-NONE-/


## Publications

- March 21, 2024: Justification. Notice f65e5e55e5dd4575a7c4eafb1a7f0fef. https://sam.gov/workspace/contract/opp/f65e5e55e5dd4575a7c4eafb1a7f0fef/view
- July 11, 2024: Justification. Notice 6a7b1a390a214053bb73ae730f5ce6aa. https://sam.gov/workspace/contract/opp/6a7b1a390a214053bb73ae730f5ce6aa/view

## Points of contact

- Cherish Young, cherish.d.young2.civ@health.mil, 7036817270
- Vicki L. Whiteman, vicki.l.whiteman.civ@health.mil, 7036812067

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/ht001124c0011.