USHMM RFP Customer Relationship Manager PILOT

The United States Holocaust Memorial Museum, (hereafter referred to as “The Museum” or “USHMM”), is currently seeking a contractor to provide a Pilot Customer Relationship Manager solution. The Museum has been in the midst of a multi-year strategic planning exercise. As a result of this, program offices have clearer use cases and ideas for how to use a CRM to support their goals of growth in target audiences.

The Jack, Joseph, and Morton Mandel Center for Advanced Holocaust Studies (“the Mandel Center”) has spent several years developing a comprehensive CRM strategy and would like to begin testing and using a system in order to track progress towards their completed strategic plan. At the same time, we don’t want to build a system that only serves one office within the institution.

So we want to identify a system that could scale to ultimately serve the whole institution - five program offices, robust development and marketing operations, and other stakeholder-facing teams. This would require integration with multiple systems and potentially mobile functionality in the future. All inquiries for information regarding this procurement, any procedures and/or proposal submission, shall be directed to Mary Green, via email at magreen@ushmm.org.

Initial Questions shall be emailed on or before 5:00 p.m. EST on May 9, 2024 to my attention. All responses to this RFP shall be emailed on or before 5:00 p.m. EST on June 7, 2024 to:

Email Address for submission:magreen@ushmm.org - Subject line: Proposal in Response to USHMM RFP# 95476724C1692 There shall be a mandatory Pre-Bid conference on Monday, May 13, 2024 at 2:00 - 2:45 PM EST for potential Offerors to learn about the Museum’s needs and deliverables pertaining to this project.

Please forward your interest in attending the Pre-bid conference to MAGREEN@ushmm.org by Friday, May 10, 2024, 12:00 PM EST. The USHMM will be hosting system demonstrations for down selected Offerors tentatively commencing on or before June 17, 2024 ending June 25, 2024, the schedule will be released at a later date once the Questions and Answer period has ended. The last date for questions hereunder shall be 5:00 PM est on May 15, 2024.