{"canonical":"https://abierto.us/opportunities/95476724c1692","key":"95476724C1692","url":"https://abierto.us/opportunities/95476724c1692","title":"USHMM RFP Customer Relationship Manager PILOT","solicitation_number":"95476724C1692","notice_type":"o","open":false,"response_deadline":"2024-06-07T21:00:00Z","first_posted":"2024-04-30","last_posted":"2024-04-30","department":"UNITED STATES HOLOCAUST MEMORIAL MUSEUM","subagency":"UNITED STATES HOLOCAUST MEMORIAL MUSEUM","office":"USHMM PROCUREMENT DIVISION","naics":"541519","psc":"DA10","set_aside":null,"place_state":"DC","place_county":"11001","place_county_name":"District of Columbia","place_city":"1150000","place_city_name":"Washington","winner":null,"award_amount":null,"publications":[{"notice_id":"98404c2d62664e138b99a9b3a3067654","title":"USHMM RFP Customer Relationship Manager PILOT","solicitation_number":"95476724C1692","notice_type":"o","base_type":"o","posted":"2024-04-30","posted_at":null,"due_at":"2024-06-07T21:00:00Z","due_date":"2024-06-07","cancelled":null,"archived":null,"archive_date":"2024-06-22","award_number":null,"awardee_name":null,"amount":null,"link_sam":"https://sam.gov/workspace/contract/opp/98404c2d62664e138b99a9b3a3067654/view","enriched":false,"history":[]}],"latest_notice_id":"98404c2d62664e138b99a9b3a3067654","first_type":"o","notices":[{"dates":{"posted":"2024-04-30","response_deadline":{"raw":"2024-06-07T17:00:00-04:00","utc":"2024-06-07T21:00:00Z","date":"2024-06-07","time":"17:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/98404c2d62664e138b99a9b3a3067654/view"},"naics":{"codes":["541519"],"primary":"541519"},"title":"USHMM RFP Customer Relationship Manager PILOT","agency":{"office":{"code":"954767","name":"USHMM PROCUREMENT DIVISION"},"subtier":{"code":"9531","name":"UNITED STATES HOLOCAUST MEMORIAL MUSEUM"},"department":{"code":"456","name":"UNITED STATES HOLOCAUST MEMORIAL MUSEUM"},"office_address":{"zip":"20024","city":"Washington","state":"DC","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-06-22","archive_type":"auto15"},"contacts":[{"name":"Mary Green","role":"primary","email":"magreen@ushmm.gov","phone":"2023140322"}],"base_type":{"code":"o","label":"Solicitation"},"notice_id":"98404c2d62664e138b99a9b3a3067654","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"f9d3c81d7e26aa9a6f77ac37dc865f9f39ba79a83cc287051c38d4b198d51f24","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"The United States Holocaust Memorial Museum, (hereafter referred to as “The Museum” or “USHMM”), is currently seeking a contractor to provide a Pilot Customer Relationship Manager solution. The Museum has been in the midst of a multi-year strategic planning exercise. As a result of this, program offices have clearer use cases and ideas for how to use a CRM to support their goals of growth in target audiences. The Jack, Joseph, and Morton Mandel Center for Advanced Holocaust Studies (“the Mandel Center”) has spent several years developing a comprehensive CRM strategy and would like to begin testing and using a system in order to track progress towards their completed strategic plan. At the same time, we don’t want to build a system that only serves one office within the institution. So we want to identify a system that could scale to ultimately serve the whole institution - five program offices, robust development and marketing operations, and other stakeholder-facing teams. This would require integration with multiple systems and potentially mobile functionality in the future. All inquiries for information regarding this procurement, any procedures and/or proposal submission, shall be directed to Mary Green, via email at magreen@ushmm.org. Initial Questions shall be emailed on or before 5:00 p.m. EST on May 9, 2024 to my attention. All responses to this RFP shall be emailed on or before 5:00 p.m. EST on June 7, 2024 to: Email Address for submission:magreen@ushmm.org - Subject line: Proposal in Response to USHMM RFP# 95476724C1692 There shall be a mandatory Pre-Bid conference on Monday, May 13, 2024 at 2:00 - 2:45 PM EST for potential Offerors to learn about the Museum’s needs and deliverables pertaining to this project. Please forward your interest in attending the Pre-bid conference to MAGREEN@ushmm.org by Friday, May 10, 2024, 12:00 PM EST. The USHMM will be hosting system demonstrations for down selected Offerors tentatively commencing on or before June 17, 2024 ending June 25, 2024, the schedule will be released at a later date once the Questions and Answer period has ended. The last date for questions hereunder shall be 5:00 PM est on May 15, 2024.","origin":"extract"},"notice_type":{"code":"o","label":"Solicitation"},"schema_version":1,"solicitation_number":"95476724C1692","place_of_performance":{"zip":"20024","city":{"name":"Washington"},"state":{"code":"DC"},"country":{"code":"USA"}},"product_service_code":"DA10"}],"due_at":"2024-06-07T21:00:00Z","due_date":"2024-06-07","closes_at":"2024-06-07T21:00:00Z","awardable":true,"dept_key":"d-456","dept_name":"UNITED STATES HOLOCAUST MEMORIAL MUSEUM","sub_key":"s-9531","sub_name":"UNITED STATES HOLOCAUST MEMORIAL MUSEUM","office_key":"o-954767","office_name":"USHMM PROCUREMENT DIVISION","state":"DC","county":"11001","county_name":"District of Columbia","city":"1150000","city_name":"Washington","country":"USA","winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z","principal_notice_id":"98404c2d62664e138b99a9b3a3067654","description":{"text":"The United States Holocaust Memorial Museum, (hereafter referred to as “The Museum” or “USHMM”), is currently seeking a contractor to provide a Pilot Customer Relationship Manager solution. The Museum has been in the midst of a multi-year strategic planning exercise. As a result of this, program offices have clearer use cases and ideas for how to use a CRM to support their goals of growth in target audiences. The Jack, Joseph, and Morton Mandel Center for Advanced Holocaust Studies (“the Mandel Center”) has spent several years developing a comprehensive CRM strategy and would like to begin testing and using a system in order to track progress towards their completed strategic plan. At the same time, we don’t want to build a system that only serves one office within the institution. So we want to identify a system that could scale to ultimately serve the whole institution - five program offices, robust development and marketing operations, and other stakeholder-facing teams. This would require integration with multiple systems and potentially mobile functionality in the future. All inquiries for information regarding this procurement, any procedures and/or proposal submission, shall be directed to Mary Green, via email at magreen@ushmm.org. Initial Questions shall be emailed on or before 5:00 p.m. EST on May 9, 2024 to my attention. All responses to this RFP shall be emailed on or before 5:00 p.m. EST on June 7, 2024 to: Email Address for submission:magreen@ushmm.org - Subject line: Proposal in Response to USHMM RFP# 95476724C1692 There shall be a mandatory Pre-Bid conference on Monday, May 13, 2024 at 2:00 - 2:45 PM EST for potential Offerors to learn about the Museum’s needs and deliverables pertaining to this project. Please forward your interest in attending the Pre-bid conference to MAGREEN@ushmm.org by Friday, May 10, 2024, 12:00 PM EST. The USHMM will be hosting system demonstrations for down selected Offerors tentatively commencing on or before June 17, 2024 ending June 25, 2024, the schedule will be released at a later date once the Questions and Answer period has ended. The last date for questions hereunder shall be 5:00 PM est on May 15, 2024.","html":null,"origin":"extract"},"contacts":[{"name":"Mary Green","role":"primary","email":"magreen@ushmm.gov","phone":"2023140322"}],"place_of_performance":{"zip":"20024","city":{"name":"Washington"},"state":{"code":"DC"},"country":{"code":"USA"}},"office_address":{"zip":"20024","city":"Washington","state":"DC","country":"USA"},"naics_codes":["541519"],"award":null,"attachments":[],"awards":[],"related":[]}