Justification
Brand Name Justification for ServiceNow Software
47QFEA24K0012
Federal Acquisition Service, GSA FAS Aas Region 5. Other Computer Related Services.
Status
Justification
Posted November 29, 2024. Scheduled to archive December 29, 2024.
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Description
As published on SAM.gov.
The ServiceNow Software-as-a-Service (SaaS) is a cloud-based enterprise service management platform that delivers the following capabilities on a single data structure, security model, and user interface. ? Incident, Problem and Change Management ? Asset Lifecycle Management ? Field Service Management ? Service Level Management ? Service Catalogue ? Knowledge Management ? HR Service Delivery Management ? Facilities Management ? Security Operations Management ? Project Portfolio Management ?
IT Financial Management ? Customer (Case) Service Management ? Workflow automation engine ? Analytics and Reporting ? Native Mobile application ? Flexible integration capabilities ? Custom Application Development IDE The platform application, data storage, and infrastructure must have FedRAMP High JAB approval/certification.
Additionally, the cloud platform must be delivered in a hot/hot, single tenant architecture, where the data collected and stored within the enterprise platform is secured from other federal customers.
Publications
Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.
November 29, 2024
Justification
SAM.gov, notice fbbf6262f42e4a6bb9db8c86f3781f11
Points of contact
- Chris A. Paytonchris.payton@gsa.gov3123530783
- Eben GreybourneEben.Greybourne@gsa.gov