Brand Name Justification for ServiceNow Software

The ServiceNow Software-as-a-Service (SaaS) is a cloud-based enterprise service management platform that delivers the following capabilities on a single data structure, security model, and user interface. ? Incident, Problem and Change Management ? Asset Lifecycle Management ? Field Service Management ? Service Level Management ? Service Catalogue ? Knowledge Management ? HR Service Delivery Management ? Facilities Management ? Security Operations Management ? Project Portfolio Management ?

IT Financial Management ? Customer (Case) Service Management ? Workflow automation engine ? Analytics and Reporting ? Native Mobile application ? Flexible integration capabilities ? Custom Application Development IDE The platform application, data storage, and infrastructure must have FedRAMP High JAB approval/certification.

Additionally, the cloud platform must be delivered in a hot/hot, single tenant architecture, where the data collected and stored within the enterprise platform is secured from other federal customers.