# Brand Name Justification for ServiceNow Software

Canonical: https://abierto.us/opportunities/47qfea24k0012

- Solicitation number: 47QFEA24K0012
- Notice type: Justification
- Status: No response deadline
- Department: General Services Administration
- Agency: Federal Acquisition Service
- Contracting office: GSA FAS Aas Region 5 (47QFLA)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DA10 Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: November 29, 2024
- Last posted: November 29, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/fbbf6262f42e4a6bb9db8c86f3781f11/view

## Description

The ServiceNow Software-as-a-Service (SaaS) is a cloud-based enterprise service management platform that delivers the following capabilities on a single data structure, security model, and user interface. ? Incident, Problem and Change Management ? Asset Lifecycle Management ? Field Service Management ? Service Level Management ? Service Catalogue ? Knowledge Management ? HR Service Delivery Management ? Facilities Management ? Security Operations Management ? Project Portfolio Management ?

IT Financial Management ? Customer (Case) Service Management ? Workflow automation engine ? Analytics and Reporting ? Native Mobile application ? Flexible integration capabilities ? Custom Application Development IDE The platform application, data storage, and infrastructure must have FedRAMP High JAB approval/certification.

Additionally, the cloud platform must be delivered in a hot/hot, single tenant architecture, where the data collected and stored within the enterprise platform is secured from other federal customers.

## Publications

- November 29, 2024: Justification. Notice fbbf6262f42e4a6bb9db8c86f3781f11. https://sam.gov/workspace/contract/opp/fbbf6262f42e4a6bb9db8c86f3781f11/view

## Points of contact

- Chris A. Payton, chris.payton@gsa.gov, 3123530783
- Eben Greybourne, Eben.Greybourne@gsa.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/47qfea24k0012.