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Award notice, service-disabled veteran-owned small business set-aside, first published as solicitation

Telephone Operator/Switchboard Services - VA Palo Alto Health Care System

36C26126Q0978

Department of Veterans Affairs, 261-Network Contract Office 21. Telephone Answering Services.

View on SAM.gov Markdown

Awarded

Innovation at Work Inc.

$877,206.36 obligated so far on USAspending

Get the next one like this from Department of Veterans Affairs by email, the day it is posted.Find my opportunities

Description

As published on SAM.gov with the solicitation of August 7, 2026.

Contractor to provide thirteen (13) telephone operator / switchboard operators for VA Palo Alto Health Care System (VAPAHCS). Reference solicitation and performance work statement. 

Attachments

Files listed on SAM.gov. The ones we hold a copy of download from here; the rest open SAM's download, which needs no account.

The contract, on USAspending

Federal procurement data the awarding office reported to FPDS, matched to this solicitation by its number.

Recipient
Innovation at Work Inc.
UEI
FBFALR6EY3V4
CAGE
7WTA0
Vendor location
Montgomery, AL
Contract
36C26127P0013, purchase order
Obligated
$877,206.36, potential $4,565,017
Actions
1 between October 1, 2026 and October 1, 2026
Competition
Competed Under SAP, 10 offers received
Set-aside reported
Service Disabled Veteran Owned Small Business SET-ASIDE
Described as
Eo 14398 Requirement - Telephone Operators
Match
solicitation number 36C26126Q0978 equals the FPDS solicitation identifier; same awarding office 36C261 (high confidence)
Record
USAspending award page

Publications

Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.

  1. July 23, 2026

    Solicitation, originally sources sought

    Due August 10, 2026 at 1:00 PM EDT. SAM.gov, notice f69244cb49d64893a14a73bbdd7e8951

    5 revisions on SAM
    • August 7, 2026: publish, solicitation
    • August 6, 2026: publish, solicitation
    • July 28, 2026: publish, solicitation
    • July 23, 2026: publish, solicitation
    • May 21, 2026: publish, sources sought

  2. July 28, 2026

    Solicitation

    Due August 10, 2026 at 1:00 PM EDT. SAM.gov, notice 5e1bec3be5134777b947e9bd31eaf3f6

    5 revisions on SAM
    • August 7, 2026: publish, solicitation
    • August 6, 2026: publish, solicitation
    • July 28, 2026: publish, solicitation
    • July 23, 2026: publish, solicitation
    • May 21, 2026: publish, sources sought

  3. August 6, 2026

    Solicitation

    Due August 10, 2026 at 1:00 PM EDT. SAM.gov, notice 5d3a3bb7bbb64205a7b98b51f8aa1fd2

    5 revisions on SAM
    • August 7, 2026: publish, solicitation
    • August 6, 2026: publish, solicitation
    • July 28, 2026: publish, solicitation
    • July 23, 2026: publish, solicitation
    • May 21, 2026: publish, sources sought

  4. August 7, 2026

    Solicitation

    Due August 12, 2026 at 1:00 PM EDT. SAM.gov, notice 3a2822893b51474881d960e4778619da

    5 revisions on SAM
    • August 7, 2026: publish, solicitation
    • August 6, 2026: publish, solicitation
    • July 28, 2026: publish, solicitation
    • July 23, 2026: publish, solicitation
    • May 21, 2026: publish, sources sought

  5. October 2, 2026

    Award notice, originally solicitation

    Awarded to Innovation at Work Inc. for $4,565,017. SAM.gov, notice e9e542c46d3f4d34a5d1f61cbf9ce759

    2 revisions on SAM
    • October 2, 2026: publish, award notice
    • August 7, 2026: publish, solicitation

Points of contact