Laundry & Linen Services - Coatesville VAMC

**PLEASE REFER TO THE ATTACHED AMENDMENT WITH VENDOR Q&A** LAUNDRY & LINEN SERVICES Section 1 - SCOPE 1. SCOPE: 1.1. This document contains the technical provisions for laundry and linen services that are to be provided for the Coatesville VA Medical Center. 1.1.1.

The work required by this Statement of Work (SOW), consists of furnishing the physical laundry plant at an off-site location, all linen items, labor, supervision, management, management support, supplies, ancillary equipment, vehicles, and materials necessary for accomplishment of complete laundry and linen services, as described in Section 5. 1.1.1.2.

All workmanship shall be in accordance with practices established by the Association for Linen Management (ALM), Dry Cleaning & Laundry Institute, Textile Rental Services Association (TRSA), and accepted industry standards. It is intended that services shall include all processes necessary for the laundering of the articles even though every step involved is not specifically mentioned.

All work shall be performed under sanitary conditions as specified by The Joint Commission on Accreditation of Healthcare Organizations (JCAHO). 1.1.2. Any change of function by the Government, which may affect this contract as contemplated by this paragraph, and which requires permanent adjustments in frequency or type of performance, will be coordinated with the Contractor by the Program Point of Contact (Program POC) and CO prior to initiation of such a change to assure adequate contractual coverage. 1.1.3.

Notwithstanding, the provisions of the contract covering inspection, acceptance, and deduction from payment, any items found to have been unsatisfactorily cleaned shall be re-cleaned at no additional cost to the Government. Such items shall be identified for Contractor recognition by the Program POC when they are returned on the next scheduled pick-up after an unsatisfactory condition is discovered. These items are to be kept separate from the normal laundry items for separate processing.

Re-cleaned items will be identified separately and not charged to the Government. 1.1.4. Scheduled services are to be accomplished subject to emergency situations, which may require alteration of schedules. Emergency situations will be defined by the Program POC. In the event of Medical Facility emergencies, disaster, or drills, the Contractor shall perform all laundry and linen services required by the Medical Facility. 1.1.5. This specification is intended to produce minimal acceptable level of performance.

The Government does recognize the possibility of the Contractor achieving the same or improved results due to innovative approaches, advances in the state-of-the-art materials, equipment, and supplies.

Accordingly, provision is hereby made for alterations when a Contractor demonstrates the ability to maintain the standards established herein through use of improved techniques, materials, scheduling, etc. All changes are contingent upon the recommendations of the Program POC and the approval of the CO or other management official as may be deemed appropriate. PLEASE REFER TO ATTACHED DOCUMENTS FOR COMPLETE DETAILS