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Justification, first published as award notice

Veterans Experience Office | Contact Center Staffing Support | Bridge Contract Extension

36C10X25C0032

Department of Veterans Affairs, Sac Frederick. Telemarketing Bureaus and Other Contact Centers.

1 open like this View on SAM.gov Markdown

Awarded

Bowen Consulting Group, Inc., the

$56,958,992.40 obligated so far on USAspending, February 2, 2026, contract 36C10X25C0002

Get the next one like this from Department of Veterans Affairs by email, the day it is posted.Find my opportunities

This one was awarded in 2026

1 like it is open now in telemarketing bureaus and other contact centers

  • HRBCC

    Department of the Navy, NAVSUP FLT Log CTR Norfolk

    Sources sought8(a)NAICS 561422Portsmouth, VAN69199HRBCCFY272
    Closes in 366 daysNov 2, 2027

Description

As published on SAM.gov.

This announcement pertains to a non-competitive modification of an existing hybrid firm-fixed-price/labor hour bridge contract with The Bowen Consulting Group, Inc. (Bowen), a small business. The purpose of this modification is to extend services to provide uninterrupted contact center staffing support for the Department of Veterans Affairs (VA) Veterans Experience Office (VEO).

Staffing support for the VEO contact center includes the personnel, resources, and services necessary to ensure the contact center operates efficiently and meets the needs of its users-primarily Veterans and their families. This support enables the VEO contact center to effectively address Veterans’ inquiries, resolve issues, and provide timely assistance.

The statutory authority for limiting competition is 41 U.S.C. § 3304(a)(2), as implemented by FAR 6.103-2, Unusual and Compelling Urgency. This authority permits contracting without full and open competition when:

  1. An unusual or compelling urgency precludes full and open competition; and
  2. Delay in award would result in serious injury, financially or otherwise.

The VA’s need for continuation of these services is such that any interruption would cause serious harm to the Government’s ability to serve Veterans. Therefore, limiting the number of sources and avoiding delays is essential to prevent significant operational impact.

See attached justification for additional details.

Attachments

Files listed on SAM.gov. The ones we hold a copy of download from here; the rest open SAM's download, which needs no account.

The contract, on USAspending

Federal procurement data the awarding office reported to FPDS, matched to this solicitation by its number.

Recipient
Bowen Consulting Group, Inc., the
UEI
TYLJBZEVVN15
CAGE
4X7S5
Vendor location
Chantilly, VA
Contract
36C10X25C0002, definitive contract
Obligated
$56,958,992.40, potential $61,303,817
Actions
5 between January 29, 2025 and September 2, 2026
Competition
Not Competed, 1 offer received
Set-aside reported
No Set Aside Used.
Described as
Bridge Contract for Contact Center Staffing Support
Match
award number 36C10X25C0002 equals the contract number; same awarding office 36C10X (high confidence)
Record
USAspending award page

Publications

Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.

  1. January 29, 2025

    Award notice

    AWARD NOTICE: Veterans Experience Office (VEO) | Contact Center Staffing Support | Bridge Contract

    Awarded to BOWEN CONSULTING GROUP, Inc., THE Chantilly for $31,134,667. SAM.gov, notice a78b51b94610432a8c4a30b65335549a

  2. February 3, 2026

    Justification

    SAM.gov, notice 3efa9340f52441baa8613f8882e57745

    2 revisions on SAM
    • February 3, 2026: publish, justification
    • February 3, 2026: publish, justification

  3. February 3, 2026

    Justification

    SAM.gov, notice 6e268cd379a54c60aaa85058c71d10e3

    1 revisions on SAM
    • February 3, 2026: publish, justification

  4. February 3, 2026

    Justification

    SAM.gov, notice 9bff34f6bfe04b8b8443c2d892b71d74

    2 revisions on SAM
    • February 3, 2026: publish, justification
    • February 3, 2026: publish, justification

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