# Veterans Experience Office | Contact Center Staffing Support | Bridge Contract Extension

Canonical: https://abierto.us/opportunities/36c10xc0002

- Solicitation number: 36C10X25C0032
- Notice type: Justification (first published as award notice)
- Status: Awarded to Bowen Consulting Group, Inc., the for $31,134,666.52
- Department: Department of Veterans Affairs
- Contracting office: Sac Frederick (36C10X)
- NAICS: 561422 Telemarketing Bureaus and Other Contact Centers
- Product or service code: R499 Other Professional Services
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: January 29, 2025
- Last posted: February 3, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/9bff34f6bfe04b8b8443c2d892b71d74/view

## Description

This announcement pertains to a non-competitive modification of an existing hybrid firm-fixed-price/labor hour bridge contract with The Bowen Consulting Group, Inc. (Bowen), a small business. The purpose of this modification is to extend services to provide uninterrupted contact center staffing support for the Department of Veterans Affairs (VA) Veterans Experience Office (VEO).

Staffing support for the VEO contact center includes the personnel, resources, and services necessary to ensure the contact center operates efficiently and meets the needs of its users-primarily Veterans and their families. This support enables the VEO contact center to effectively address Veterans’ inquiries, resolve issues, and provide timely assistance. The statutory authority for limiting competition is 41 U.S.C. § 3304(a)(2), as implemented by FAR 6.103-2, Unusual and Compelling Urgency.

This authority permits contracting without full and open competition when: An unusual or compelling urgency precludes full and open competition; and Delay in award would result in serious injury, financially or otherwise. The VA’s need for continuation of these services is such that any interruption would cause serious harm to the Government’s ability to serve Veterans. Therefore, limiting the number of sources and avoiding delays is essential to prevent significant operational impact. See attached justification for additional details.

## Award on USAspending

- Recipient: Bowen Consulting Group, Inc., the (UEI TYLJBZEVVN15)
- Contract: 36C10X25C0002, definitive contract
- Obligated: $56,958,992.40
- Competition: Not Competed, 1 offers received
- Link: award number 36C10X25C0002 equals the contract number; same awarding office 36C10X (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_36C10X25C0002_3600_-NONE-_-NONE-/


## Publications

- January 29, 2025: Award notice. Notice a78b51b94610432a8c4a30b65335549a. https://sam.gov/workspace/contract/opp/a78b51b94610432a8c4a30b65335549a/view
- February 3, 2026: Justification. Notice 3efa9340f52441baa8613f8882e57745. https://sam.gov/workspace/contract/opp/3efa9340f52441baa8613f8882e57745/view
- February 3, 2026: Justification. Notice 6e268cd379a54c60aaa85058c71d10e3. https://sam.gov/workspace/contract/opp/6e268cd379a54c60aaa85058c71d10e3/view
- February 3, 2026: Justification. Notice 9bff34f6bfe04b8b8443c2d892b71d74. https://sam.gov/workspace/contract/opp/9bff34f6bfe04b8b8443c2d892b71d74/view

## Points of contact

- Michael Stevens, michael.stevens5@va.gov, 2028767185

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c10xc0002.