VR&E Virtual Assistant Software Intent to Sole Source

Veteran Readiness and Employment (VR&E) has a need for the e-VA system by SaraWorks LLC Semi-Autonomous Research Assistant (SARA). The platform is used by 98% of our Veterans as a primary means of communication. e-VA is an interactive, two-way, text/email communications, tracking/documentation service. SARA is integrated into the Readiness & Employment System (RES).

The RES closes the gaps in service to the 140,000+ active program participants and streamline case management functionality for VR&E counselors and other staff by interfacing with 20+ modern VA systems in a single, paperless solution. SARAs integration with the RES platform as a primary system is critical to perform VR&E s mission and meeting Public Law 114-223, Title II, Section 254 mandates.

Public Law 114-223, Title II, Section 254 mandates a 1:125 counselor-to-Veteran case ratio and current ratio is 1:145 significantly higher than required. Additionally, VR&E has a mandate to acquire Veteran signature on multiple documents per the M28C.V.B.6.01.c. SaraWorks is currently the primary method of acquiring claimant signatures to meet those requirements. SARA s dual role in providing compliance and integration with RES successfully meets VR&Es mission.