# VR&E Virtual Assistant Software Intent to Sole Source

Canonical: https://abierto.us/opportunities/36c10d25q0003

- Solicitation number: 36C10D25Q0003
- Notice type: Special notice
- Status: Awarded to Saraworks, LLC
- Department: Department of Veterans Affairs
- Contracting office: Veterans Benefits Admin (36C10D)
- NAICS: 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Product or service code: DA10 Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
- County: Kootenai County (FIPS 16055). https://abierto.us/counties/kootenai-county-id-16055
- City: Coeur d'Alene. https://abierto.us/cities/coeur-d-alene-id-1616750
- First posted: September 26, 2024
- Last posted: September 26, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/789a86361f7344789c20ac3df2150b27/view

## Description

Veteran Readiness and Employment (VR&E) has a need for the e-VA system by SaraWorks LLC Semi-Autonomous Research Assistant (SARA). The platform is used by 98% of our Veterans as a primary means of communication. e-VA is an interactive, two-way, text/email communications, tracking/documentation service. SARA is integrated into the Readiness & Employment System (RES).

The RES closes the gaps in service to the 140,000+ active program participants and streamline case management functionality for VR&E counselors and other staff by interfacing with 20+ modern VA systems in a single, paperless solution. SARAs integration with the RES platform as a primary system is critical to perform VR&E s mission and meeting Public Law 114-223, Title II, Section 254 mandates.

Public Law 114-223, Title II, Section 254 mandates a 1:125 counselor-to-Veteran case ratio and current ratio is 1:145 significantly higher than required. Additionally, VR&E has a mandate to acquire Veteran signature on multiple documents per the M28C.V.B.6.01.c. SaraWorks is currently the primary method of acquiring claimant signatures to meet those requirements. SARA s dual role in providing compliance and integration with RES successfully meets VR&Es mission.

## Award on USAspending

- Recipient: Saraworks, LLC (UEI DU4KUSJBDEB7)
- Contract: 36C10D25P0005, purchase order
- Obligated: $2,809,488.00
- Competition: Not Competed Under SAP, 1 offers received
- Link: solicitation number 36C10D25Q0003 equals the FPDS solicitation identifier; same awarding office 36C10D (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_36C10D25P0005_3600_-NONE-_-NONE-/


## Publications

- September 26, 2024: Special notice, due September 30, 2024 at 1:00 PM EDT. Notice 789a86361f7344789c20ac3df2150b27. https://sam.gov/workspace/contract/opp/789a86361f7344789c20ac3df2150b27/view

## Points of contact

- Edward D. Bradford, Contract Specialist, Edward.Bradford@va.gov, 254-299-9807

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c10d25q0003.