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Sources sought

IT Monitoring and ITSM

24-027-IT

Internal Revenue Service, IT Strategy and Modernization. Other Computer Related Services.

36 open like this View on SAM.gov Markdown

Response deadline

March 19, 2024 at 2:00 PM EDT

Closed 962 days ago. Posted February 28, 2024. Scheduled to archive April 3, 2024.

Get the next one like this from Internal Revenue Service by email, the day it is posted.Find my opportunities

This one closed in 2024

36 like it are open now in other computer related services

All 36 open in other computer related services

Description

As published on SAM.gov.

The IRS Internal Revenue Workflow Optimization, Requests, and Knowledge System (IRWorks) program was established to ensure a foundational platform and strategy existed to drive easy integration of workflow optimization modules within the IRS technology baseline while supporting the advancement of IRS core enterprise operational capabilities.

Accordingly, the FedRAMP-authorized ServiceNow cloud-based computing platform was chosen to replace multiple legacy IT service management tools that collectively make up the Knowledge Incident/Problem Service and Asset Management (KISAM) system. This system is composed of multiple Commercial Off The Shelf (COTS) software packages, including those supporting hardware and software asset management, several critical ITSM practices, and the Help Desk function. See Source Sought Notice Attachment.

Publications

Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.

  1. February 28, 2024

    Sources sought

    Due March 19, 2024 at 2:00 PM EDT. SAM.gov, notice d44a990b068943efba38727cfa2c74b5

Points of contact