Sources sought
IT Monitoring and ITSM
24-027-IT
Internal Revenue Service, IT Strategy and Modernization. Other Computer Related Services.
Response deadline
March 19, 2024 at 2:00 PM EDT
Closed 912 days ago. Posted February 28, 2024. Scheduled to archive April 3, 2024.
Description
As published on SAM.gov.
The IRS Internal Revenue Workflow Optimization, Requests, and Knowledge System (IRWorks) program was established to ensure a foundational platform and strategy existed to drive easy integration of workflow optimization modules within the IRS technology baseline while supporting the advancement of IRS core enterprise operational capabilities.
Accordingly, the FedRAMP-authorized ServiceNow cloud-based computing platform was chosen to replace multiple legacy IT service management tools that collectively make up the Knowledge Incident/Problem Service and Asset Management (KISAM) system. This system is composed of multiple Commercial Off The Shelf (COTS) software packages, including those supporting hardware and software asset management, several critical ITSM practices, and the Help Desk function. See Source Sought Notice Attachment.
Publications
Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.
February 28, 2024
Sources sought
Due March 19, 2024 at 2:00 PM EDT. SAM.gov, notice d44a990b068943efba38727cfa2c74b5
Points of contact
- Kayla Dickskayla.j.dicks@irs.gov
- Christen Haylettchristen.i.haylett@irs.gov
Also open from this buyer
- Enterprise Data Pipeline Modernization and Data Consumption ServicesSources soughtNAICS 5415125000233302Closes in 8 daysSep 25