# IT Monitoring and ITSM

Canonical: https://abierto.us/opportunities/24027it

- Solicitation number: 24-027-IT
- Notice type: Sources sought
- Status: Closed. Deadline was March 19, 2024 at 2:00 PM EDT
- Department: Department of the Treasury
- Agency: Internal Revenue Service
- Contracting office: IT Strategy and Modernization (2032H5)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DA01 Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.
- Place of performance: New Carrollton, Maryland
- County: Prince George's County (FIPS 24033). https://abierto.us/counties/prince-george-s-county-md-24033
- City: New Carrollton. https://abierto.us/cities/new-carrollton-md-2455400
- First posted: February 28, 2024
- Last posted: February 28, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/d44a990b068943efba38727cfa2c74b5/view

## Description

The IRS Internal Revenue Workflow Optimization, Requests, and Knowledge System (IRWorks) program was established to ensure a foundational platform and strategy existed to drive easy integration of workflow optimization modules within the IRS technology baseline while supporting the advancement of IRS core enterprise operational capabilities.

Accordingly, the FedRAMP-authorized ServiceNow cloud-based computing platform was chosen to replace multiple legacy IT service management tools that collectively make up the Knowledge Incident/Problem Service and Asset Management (KISAM) system. This system is composed of multiple Commercial Off The Shelf (COTS) software packages, including those supporting hardware and software asset management, several critical ITSM practices, and the Help Desk function. See Source Sought Notice Attachment.

## Publications

- February 28, 2024: Sources sought, due March 19, 2024 at 2:00 PM EDT. Notice d44a990b068943efba38727cfa2c74b5. https://sam.gov/workspace/contract/opp/d44a990b068943efba38727cfa2c74b5/view

## Points of contact

- Kayla Dicks, kayla.j.dicks@irs.gov
- Christen Haylett, christen.i.haylett@irs.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/24027it.