Managed Service Provider

REQUEST FOR INFORMATION (RFI)

Managed Service Provider Support Contract

1.0 INTRODUCTION

The Department of Defense, Washington Headquarters Services (WHS) Contracting Office, on behalf of the Department of War Office of Inspector General (DoW OIG), is issuing this RFI as part of the acquisition planning phase.

The purpose of this RFI is to identify sources capable of providing the comprehensive IT operational support services detailed in the attached Performance Work Statement (PWS) and to request Capability Statements and a Rough Order of Magnitude (ROM) based on the estimated workload.

This RFI is for market research and acquisition planning purposes only and does not constitute a Request for Proposal (RFP), a solicitation, or a promise to issue an RFP in the future. This RFI does not commit the Government to contract for any supply or service whatsoever. The Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense.

2.0 BACKGROUND

The DoW OIG serves a critical mission to identify, deter, and investigate fraud, waste, and abuse within the Department of War. To support this mission, the DoW OIG relies on specialized IT systems. D-CATSe is the authoritative case management system for the DoW OIG's administrative investigations, built on a suite of Microsoft technologies. It requires continuous, high-availability operational support to serve a global user base that is expected to grow significantly.

The attached PWS details the full scope of services required to support D-CATSe and other DoW OIG business systems.

3.0 REQUIREMENT OVERVIEW

The Government requires a contractor to provide non-personal IT operational support services across a portfolio of systems as defined in the PWS. The contractor will be the primary IT operational support integrator, collaborating with DoW OIG personnel to ensure the quality, performance, security, and efficiency of these systems.

• Primary System: Defense Case Activity Tracking System, Enterprise (D-CATSe).
• Core Task Areas: The required services are detailed in the PWS and include, but are not limited to:
  • Program and Project Management
  • Risk Management
  • Requirements Management, Analysis, and Assessment
  • Systems Engineering (including Cybersecurity)
  • System Design and Configuration Management
  • Test and Evaluation
  • Operations, Maintenance, and Sustainment
  • Tier 2 Help Desk Support
  • Continuity of Operations (COOP) Planning and Support
• Contract Type: Firm-Fixed-Price Level-of-Effort (FFP-LOE).
• Period of Performance: One (1) base year with four (4) one-year option periods.
• Place of Performance: The primary place of performance will be the Mark Center in Alexandria, VA, and the contractor’s site.
• Security Requirements: The contractor must have an active Secret Facility Clearance at the start of the contract. All personnel performing work under this contract must have at a minimum, an interim Secret clearance.
• Required Sources of Supply: The contractor will be required to use the Department of War Enterprise Software Initiative (DOW ESI) contract for the procurement of applicable software and supplies.

4.0 SUBMISSION INSTRUCTIONS

Interested parties are requested to submit a response that includes the following information:

Requirement

Description

1. Company Information

• Company Name, Address, and Website.• Point of Contact (Name, Title, Email, and Phone Number).• CAGE Code and Unique Entity ID (UEI).• Business size and any applicable socio-economic statuses under NAICS code 541512 (Computer Systems Design Services) or other relevant codes.

2. Capability Statement

• A detailed statement (not to exceed 10 pages) demonstrating your company's capability to perform the services outlined in the PWS.• Describe your experience with projects of similar size, scope, and complexity, particularly in supporting Microsoft-based enterprise systems (Dynamics CRM, SharePoint, Azure, SQL) within the DoD.• Provide at least two (2) examples of relevant past performance from the last five (5) years.

3. Rough Order of Magnitude (ROM)

• Provide a ROM price estimate based on the estimated workload and labor categories outlined in the attached PWS.• Note: This ROM is strictly for government acquisition planning and market research purposes and does not constitute a binding quote or proposal.

4. Specific Questions

• Describe your experience and ability to utilize and manage procurements through the Department of War Enterprise Software Initiative (DOW ESI) contract vehicle.• Describe your approach to recruiting and retaining cleared personnel with the technical skills required in the PWS (referencing Key Personnel and Estimated Workload).• Provide feedback on the PWS: Are the requirements clear? Are there any areas that appear ambiguous, unrealistic, or could be improved for clarity or efficiency?

5.0 GOVERNMENT CONTACT

All responses and questions regarding this RFI must be submitted electronically to the Washington Headquarters Services Contracting Office attention William Lewis; Contract Specialist William.j.lewis352.civ@mail.mil and Michele Maxwell; Michele.y.maxwell.civ@mail.mil.  Please reference this RFI in the subject line of all communications.