This is a Notice of Intent and not a request for quotations for a Service agreement for Opera Phenix Imager

This contract shall include no less than one (1) preventive maintenance inspection during the contract period. Service shall be performed by a factory trained Field Service representative. Service shall consist of, but not limited to, inspection, examination of all functioning parts, thorough cleaning, proper lubrication, replacement or repair of worn or un-serviceable parts, adjustment and calibration made with the expressed intent of maintaining the instrument to the manufacturer's original specifications.

When necessary, this includes complete dismantling, parts replacement, reassembly and thorough testing and adjusting. Additionally, emergency repair service shall be provided on an unlimited basis during the basis during the term of this contract at no additional cost to the Government. The contractor shall also furnish all required replacement parts at no additional cost to the Government, with the exception of consumable parts. Parts shall be new and meet original equipment specifications.

Contractor shall also indicate the ability to provide unlimited number of demand on-site service visits with a maximum 72-hour response; parts, labor, and travel at no expense; Priority status for technical support inquiries; One (1) Scheduled Preventative Maintenance visit per performance period; Factory-certified replacement parts included; Software updates and notifications and patches including applicable source code; any subscriptions to support Online Technical Resources.