Sources sought
Enterprise Service Desk Artificial Intelligence Enhancement
70FA3125R00000009
Federal Emergency Management Agency, Information Technology Development and Sustainment. All Other Professional, Scientific, and Technical Services.
Response deadline
June 23, 2025 at 2:00 PM EDT
Closed 497 days ago. Posted June 11, 2025, first published June 11, 2025. Scheduled to archive July 8, 2025.
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Description
As published on SAM.gov.
The Federal Emergency Management Agency’s (FEMA) Office of the Chief Information Officer (OCIO) Enterprise Service Desk (ESD) is a Human Centered Tier 1 Information Technology (IT) Service Desk which serves at the entry point for all FEMA Employees experiencing IT related issues or submitting IT related requests. The ESD is looking to utilize artificial intelligence (AI) to enhance FEMA’s toolset in continuing to provide an excellent customer experience through automation and AI learning capabilities.
Publications
Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.
Points of contact
- Ross Wakemanross.wakeman@fema.dhs.gov