Amendment 0002: R499--VEO Contact Center Support Services

The purpose of Amendment 0002 is to provide additional responses to questions and update solicitation language in Section E.1 of the PWS. The purpose of Amendment 0001 to extend the solicitation due date to July 1, 2024 by 10:00 AM ET and to provide Government responses to questions, update solicitation language, provide updated Attachment A Experience Matrix, and Attachment E Price Schedule.

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; Proposals are being requested, and a separate written solicitation document will not be issued.

The solicitation 36C10X24R0048 is issued as a Request for Proposal (RFP) and is being conducted under FAR Part 15 Contracting by Negotiation, including the incorporated clauses and provisions.

NAICS Code:

561422 Service Code: R499 The Government will award a single award contract resulting from this solicitation.

Proposal Due Date:

6/24/2024 at 10:00 AM ET Questions Due Date: 6/03/2024 at 10:00 AM ET The provision at FAR 52.212-1, Instructions to Offerors Commercial, applies to this acquisition. The clause at FAR 52.212-4, Contract Terms and Conditions Commercial items, applies to this acquisition and an addendum is below. See below Performance Work Statement (PWS) for further requirements and solicitation details.