Sole Source Miami VA Wayfinding Patient Navigation System

This is a sole source SDVOSB Vets First combined synopsis solicitation to Minuteman Technology Services LLC. The VA Veterans Integrated Service Network (VISN) 8, Miami VA Health Care System (Bruce W. Carter VA Medical Center and William Bill Kling VA Clinic) requires a Wayfinding Patient Navigation System.

The Miami VA Healthcare System is requesting a sole source firm-fixed price contract consisting of a 12-month base period with three (3) 12-month option periods for Minuteman Technology Services LLC, 100 Garden Street, Cambridge, MA 02138-1418, to provide a unified digital wayfinding ecosystem that serves visitors, patients, and staff across two channels: interactive kiosks and mobile Blue Dot indoor navigation.

The solution will prioritize English and Spanish for Miami s community, meet Section 508 accessibility (Accessibility routing aligns to ADA/ABA scoping & technical provisions for accessible routes and signage), and avoid collection of Personal Healthcare Information. Blue Dot will launch with a staged/limited pilot in priority areas, while kiosks provide robust, text-first directions immediately.

The contractor shall furnish all labor, materials, equipment, and project management necessary to develop an ADA compliant, standardized wayfinding system that aligns with VA branding and environmental standards. See attached Justification for Other than Full and Open Competition.