TeleMate Predictive Monitoring, Analytics, and Reporting (VA-24-00019246)

Page 4 of 4 Page 1 of 4 US Department of Veterans Affairs (VA) Office of Information and Technology (OIT) Development, Security, and Operations (DevSecOps) Connectivity & Collaboration Services (CCS) Unified Communications (UC) Telemate Unified Communications and Collaboration Reporting and Analytics Request for Information (RFI) This is a Request for Information (RFI) only issued for conducting market research.

Accordingly, this RFI constitutes neither a Request for Quote (RFQ), Request for Proposal (RFP), nor a guarantee that one will be issued by the Government in the future; furthermore, it does not commit the Government to contract for any services described herein. The Department of Veterans Affairs (VA) is not, at this time, seeking proposals or quotes, and therefore, will not accept, review, or evaluate unsolicited proposals or quotes received in response hereto.

This notice is not to be construed as a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted because of this request. The Government does not reimburse respondents for any costs associated with submission of the information being requested or reimburse expenses incurred for responses to this RFI.

The information provided may be used by VA in developing its acquisition strategy and Performance Work Statement (PWS) or Product Description (PD). Any information submitted by respondents to this RFI is strictly voluntary; however, any information received shall become the property of the Government and will not be returned to the respondent. Interested parties are responsible for adequately marking proprietary, restricted, or competition sensitive information contained in their response.

Product information, brochures, part numbers, and/or other description information may be included with the submission. VA is under no obligation to provide feedback to the RFI respondent, or to contact the RFI respondent for clarification of any information submitted as part of the response.

Requirement: VA Office of Information and Technology (OIT), Development, Security, and Operations (DevSecOps), Connectivity & Collaboration Services (CCS), Unified Communications (UC) has a requirement to replace the current UCExpert software which is used for reporting and analytics within the VA s Enterprise UC environment. This new replacement software shall allow VA voice engineers a detailed view of real time voice calls from end to end, spanning across the entire VA Enterprise Voice Network.

This software is needed to enhance and sustain operations. This Software shall be delivered to the site within 30 days of award. Installation Support shall be included in this effort. The attached Draft Product Description describe the technical specifications for this effort.

RFI Submission Instructions: VA requests a clear, concise, and complete response to this RFI. Please submit your RFI response in accordance with the following:

Include the following identification information: Name of Company Address Point of Contact Phone Number Email address CAGE/Unique Entity ID (UEI) Number Company Business Size and NAICS code(s). For VOSB and SDVOSBs, proof of certification in the SBA Veteran Small Business Certification Program and listed in the SBA certification database (see 13 CFR 128.102).

Any Schedules held on General Services Administration (GSA), Government-Wide Acquisition Contracts (GWAC) held on the National Aeronautics and Space Administration (NASA) Solutions for Enterprise Wide Procurement (SEWP) V, or any other schedule not mentioned above to assist in determining acquisition strategy if you are included in one or more. Please also include Contract Number, expiration date, etc. Socioeconomic data: If a small business, what type of small business are you?

Are you able to comply with FAR 52.219-6 and 52.219-14 in execution of this effort? Are you able to comply with VAAR 852.219-73, VA Notice of Total Set-Aside for Certified Service-Disabled Veteran-Owned Small Businesses or VAAR 852.219-74, VA Notice of Total Set-Aside for Certified Veteran-Owned Small Businesses. Provide a summary of your capability and/or capacity to provide the Unified Communications and Collaboration Reporting and Analytics solution identified above and in the Draft PD.

Corporate experience or expertise in performing these services and specific examples or references. Specific examples or references provided must include the agency, point of contact, dollar value, and contract number. Has the draft PD provided sufficient detail to describe the technical requirements that encompass the software development and production operations support services to be performed under this effort.

YES

NO (if No, answer question 5) If NO , please provide your technical comments/recommendations on elements of the draft PWS that may contribute to a more accurate proposal submission and efficient, cost effective effort. The Government will not review any other information or attachments included, that are in excess of the 10-page limit.  The Government will not review generic marketing materials that do not address the information contained herein or the attached documents.

All interested parties shall respond no later than 12:00 PM EST on April 11, 2024 via the email. If you have any questions on the RFI, please submit via the email as well. Please note Unified Communications and Collaboration Reporting and Analytics in the subject line of your response. The TAC point of contact for this RFI is Contract Specialist, David Mone, Email address: David.Mone@va.gov, and Contracting Officer, Edward Hebert, Email address: Edward.Hebert@va.gov. See attached document: Draft Product Description.