VACO IT Tier II Desktop Support Services Recompete

Department of Veterans Affairs Request for Information VACO IT Tier II Desktop Support Services VA-24-00007087 Introduction: This Request for Information (RFI) is for planning purposes only and shall not be considered an Invitation for Bid, Request for Quotation, or a Request for Proposal. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. Your response to this RFI will be treated only as information for the Government to consider.

You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. This request does not constitute a solicitation for proposals or the authority to enter into negotiations to award a contract. No funds have been authorized, appropriated, or received for this effort. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI.

Background: VA is seeking Contractor services and support for the full range of Information Technology (IT) functions to support work that is performed by the Veterans Affairs Central Office s (VACO) Help Desk/Desktop that supports both on-site and remote VA customers. The scope of the work to be performed encompasses providing deskside technical, remote technical, and operational user support; deskside service support for both Windows and Apple operating systems for an estimated 10,000 onsite/remote devices.

These devices are distributed to customers within the VACO Campus Sites located throughout the National Capital Region and national remote locations. The exception to this would be services for Senior Executives ( white glove service described in Section 5.3 and 5.3.3 of the draft Performance Work Statement (PWS)). Tier II deskside technical and operational user support is assigned by the Enterprise Service Desk.

The Contractor shall provide the necessary Tier II IT services to support the overall availability and functionality of the VA work environment. These requirements include supporting the full suite of Microsoft applications, performing standard network setup at the users level, learning new technologies quickly, being customer oriented and able to provide direct Tier II deskside support and training to users.

Submittal Instructions: All responsible sources may submit a response in accordance with the below information. There is a page limitation for this RFI of 10 pages. The Government will not review any other information or attachments included, that are in excess of the 10-page limit. NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. Generic capability statements will not be accepted or reviewed. Your response must address capabilities specific to the services required in the attached PWS and must include the following:

Provide company information (Not included in the 10-page limit of Capability Statement) Name of Company Company Address Point of contact name Telephone number Email address Company Business Size and Status For large businesses, what percentage of work do you estimate your firm will subcontract to one or more small businesses? If you are small business, what type of small business are you?

For VOSB and SDVOSBs, provide proof of verification in SBA certification database (VetCert) and statement of intent to comply with VAAR 852.219-73, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside and with subcontracting limitations in 13 CFR 125.6 in execution of this effort.

CAGE/UEI Number under which the company is registered in SAM/VetBiz.gov Identification of any available contract vehicles in which you participate, that the Government could use to acquire your proposed solution (such as GWAC, FSS, or MAC). NAICS code(s) Please provide your small business status under the following North American Industry Classification System (NAICS)

Code: 541519 Other Computer Services with a Size Standard of $34 Million. If you believe there is a more appropriate NAICS code, please provide that to the Government with your rationale. Provide a summary of your technical capability to meet the draft PWS requirements. Corporate experience or expertise in performing these services and specific examples or references. Specific examples or references provided must include the agency, point of contact, dollar value, and contract number.

Has the draft PWS provided sufficient detail to describe the technical requirements that encompass the requirements to be performed under this effort. [ ] YES [ ] NO (if No, please provide your technical comments or recommendations on elements of the draft PWS that may contribute to a more accurate proposal submission and efficient, cost effective effort.)

Responses are due no later than 10:00 AM EST, February 14, 2024 via email to Brandon Caltabilota, Contract Specialist at Brandon.Caltabilota@va.gov and Nicole Beall, Contracting Officer at Nicole.Beall@va.gov. Please note VACO IT Tier II Desktop Support Services in the subject line of your response. Mark your response as Proprietary Information if the information is considered business sensitive. The email file size shall not exceed 5 MB.

NOTE: Technical questions may be submitted as part of your response, however questions directed to the customer are prohibited.