287 (g) Program National Call Center

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. The Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE) Enforcement is conducting market research for a 287(g) Program National Call Center. As part of its market research, ICE is issuing this RFI to determine the estimated number of interested vendors capable of meeting this requirement. The government may use the responses to this RFI for information and planning purposes.

BACKGROUND DHS ICE has an immediate need to establish and maintain a 287(g) National Call Center (NCC) using data-enabled technology to receive and process 6,000 to 7,000 calls per day for the purpose of supporting 287(g) partner encounters in the field, integrating and leveraging 287(g) resources focused on locating Unaccompanied Alien Children (UAC), and integrating 287(g) resources along with technology to reduce the Non-Detained Docket backlog.

The 287(g) NCC will be a physical location where all plant, labor, equipment, and services will be provided by an industry partner; federal employee presence will be minimal and limited to tasks that are inherently governmental or require Title 8 authority.