Microsoft Services

The Government intends to issue a sole source, Indefinite Delivery – Indefinite Quantity (IDIQ) contract to support the work defined in its Performance Work Statement (PWS).(attached). The Government will issue task orders for the services, as more defined requirements are realized.

The contract will enable the Department to meet its requirements for Microsoft Unified Support and Industry Solutions Delivery Services throughout the enterprise in a timely, efficient, and secure manner, and provide a single point of accountability and coordination for the Department in the delivery of these services.

The Department of State requires Microsoft Industry Solutions Delivery Services to provide recommendations and assist with Microsoft product installation and configuration, high availability, disaster recovery, performance improvement, optimization, information technology (IT) security, architecture guidance, product upgrade and conversion, development and operational recommended practices, integration with and migration to Microsoft Cloud services, user assistance on the most efficient use of the technology, and assistance as needed with the integration of Microsoft technologies with other Commercial-off-the-Shelf (COTS) products or custom developed applications such as SMART.

Microsoft Unified Support is required to provide rapid response problem resolution on a 24/7/365 basis for incidents occurring at any of the Department’s facilities around the world.