Arlington National Cemetary Customer Care Support Center - Bridge

Notice Type:

Post Award Synopsis Title: Arlington National Cemetery Customer Care Support Center - Bridge Sources Sought Posted to SAM.gov:

02FEB2024 Sources Sought Closing Date:

02FEB2024 Contract Award Date:

29FEB2024 Contract Number:

W52P1J-21-C-4003 – P00008 Product or Service Code:

R799 NAICS Code:

541611 Contract Award Dollar Amount: $721,012.00 Line-Item Number:

5001 Set-aside Status:

Sole-Source, Direct Award Contracting Office Address: Army Contracting Command – Rock Island 3055 Rodman Ave Rock Island, IL 61299 Government Points of Contact: Joselyn Fetzer, Contracting Officer, joselyn.t.fetzer.civ@army.mil Chelsea Garrow, Contract Specialist, chelsea.j.garrow.civ@army.mil Contractor:

JCS Solutions, LLC Description: The Arlington National Cemetery (ANC), Customer Care Support Center (CCSC) – Bridge action was awarded to JCS Solutions in the form of an Undefinitzed Contract Action with a base period from 01MAR2024 – 31JUL2024 and up to six months of performance in accordance with FAR 52.217-8, Option to Extend Services. The primary mission of ANC is to function as the nation's premier military cemetery honoring those men and women who served in the Armed Forces.

In this regard, the cemetery routinely performs 27-30 funeral services each week day and approximately 10 services on Saturdays. The grounds of ANC honor those who have served our nation by providing a sense of beauty and peace for guests. The average number of interactions for this task is approximately 11,300 per month. The average handling time per interaction is approximately 6 minutes and 30 seconds (6:30). This requires specialized training and skills, process workflows, reporting metrics, cost modeling, training, and quality assurance.

Place of Contract Performance: W1C9 Arlington National Cemetery 1 Memorial Drive Arlington, VA 22212