{"canonical":"https://abierto.us/opportunities/w52p1j21c4003p00008","key":"W52P1J21C4003P00008","url":"https://abierto.us/opportunities/w52p1j21c4003p00008","title":"Arlington National Cemetary Customer Care Support Center - Bridge","solicitation_number":"W52P1J-21-C-4003-P00008","notice_type":"a","open":false,"response_deadline":"2024-02-09T17:00:00Z","first_posted":"2024-02-02","last_posted":"2024-03-20","department":"DEPT OF DEFENSE","subagency":"DEPT OF THE ARMY","office":"W6QK ACC-RI","naics":"541611","psc":"R799","set_aside":null,"place_state":"VA","place_county":"51013","place_county_name":"Arlington County","place_city":"5103000","place_city_name":"Arlington","winner":"JCS SOLUTIONS LLC Fairfax","award_amount":"721012.00","publications":[{"notice_id":"a31cce462f004f73bf665c91c322a550","title":"Arlington National Cemetary Customer Care Support Center - Bridge","solicitation_number":"W52P1J-21-C-4003-P00008","notice_type":"r","base_type":"r","posted":"2024-02-02","posted_at":null,"due_at":"2024-02-09T17:00:00Z","due_date":"2024-02-09","cancelled":null,"archived":null,"archive_date":"2024-02-24","award_number":null,"awardee_name":null,"amount":null,"link_sam":"https://sam.gov/workspace/contract/opp/a31cce462f004f73bf665c91c322a550/view","enriched":false,"history":[]},{"notice_id":"d04e37e97f3d44bcaa3dadd587b76c5a","title":"Arlington National Cemetary Customer Care Support Center - Bridge","solicitation_number":"W52P1J-21-C-4003-P00008","notice_type":"a","base_type":"a","posted":"2024-03-20","posted_at":null,"due_at":null,"due_date":null,"cancelled":null,"archived":null,"archive_date":"2024-04-20","award_number":"W52P1J-21-C-4003-P00008","awardee_name":"JCS SOLUTIONS LLC Fairfax","amount":"721012.00","link_sam":"https://sam.gov/workspace/contract/opp/d04e37e97f3d44bcaa3dadd587b76c5a/view","enriched":false,"history":[]}],"latest_notice_id":"d04e37e97f3d44bcaa3dadd587b76c5a","first_type":"r","notices":[{"dates":{"posted":"2024-02-02","response_deadline":{"raw":"2024-02-09T11:00:00-06:00","utc":"2024-02-09T17:00:00Z","date":"2024-02-09","time":"11:00:00","utc_offset_seconds":-21600}},"links":{"sam":"https://sam.gov/workspace/contract/opp/a31cce462f004f73bf665c91c322a550/view"},"naics":{"codes":["541611"],"primary":"541611"},"title":"Arlington National Cemetary Customer Care Support Center - Bridge","agency":{"office":{"code":"W519TC","name":"W6QK ACC-RI"},"subtier":{"code":"2100","name":"DEPT OF THE ARMY"},"department":{"code":"021","name":"DEPT OF DEFENSE"},"office_address":{"zip":"61299-0000","city":"ROCK ISLAND","state":"IL","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-02-24","archive_type":"auto15"},"contacts":[{"name":"Chelsea Garrow","role":"primary","email":"chelsea.j.garrow.civ@army.mil"},{"name":"Joselyn Fetzer","role":"secondary","email":"joselyn.t.fetzer.civ@army.mil"}],"base_type":{"code":"r","label":"Sources Sought"},"notice_id":"a31cce462f004f73bf665c91c322a550","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"1f52433a3175eacab4e1ead436fddf763b462392aebcab68292688fca4886c7c","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"The Government has a requirement for Arlington National Cemetery (ANC) Customer Care Support Center (CCSC) and is issuing this sources sought in accordance with the Federal Acquisition Regulation (FAR) and its supplements. ANC, our nation's most well-known military cemetery, is a national cemetery under the jurisdiction of the Department of the Army. The primary mission of ANC is to function as the nation's premier military cemetery honoring those men and women who served in the Armed Forces. In this regard, the cemetery routinely performs 27-30 funeral services each week day and approximately 10 services on Saturdays. The grounds of ANC honor those who have served our nation by providing a sense of beauty and peace for guests. The average number of interactions for this task is approximately 11,300 per month. The average handling time per interaction is approximately 6 minutes and 30 seconds (6:30). This requires specialized training and skills, process workflows, reporting metrics, cost modeling, training, and quality assurance. Please be advised, this is not a \"helpdesk\" requirement, but a CCSC requirement that includes extensive IT and Cloud knowledge as well as modernization and migration capabilities. As noted in the PWS other tasks include: Program Administration and Financial Status Reports Monthly In Progress Reviews Ticket Management System Automated call Distributor Enterprise Interment Services System (EISS) Integrated Migration Plan Call Center Operations Business Process Support Work Instructions Maintenance/Reporting Optional Surge Support The period of performance is 08 March 2024 through 07 July 2024 and an additional four months if all options are exercised. Interested parties are cautioned that this sources sought does not constitute a RFP / Request for Quote (RFQ). The Government will not be responsible for any costs incurred by interested parties in responding to the sources sought. The Government is not obligated to and will not pay for any information received from potential sources as a result of this sources. Given the complexities and sensitivity of the ANC CCSC mission, the normal minimum transition-in period for a new contractor would be 60 days. The Government's timeline to award a new effort would only afford interested offerors about a seven day transition-in period. Interested offerors would have to provide overwhelming convincing evidence that it could transition-in the entire ANC CCSC with little to no cost and very little operational risk. Please submit responses to Contract Specialist, chelsea.j.garrow.civ@army.mil and Contracting Officer, joselyn.t.fetzer.civ@army.mil. All responses must be received by 11:00 am (CST) Thursday, 09 February 2024.","origin":"extract"},"notice_type":{"code":"r","label":"Sources Sought"},"schema_version":1,"solicitation_number":"W52P1J-21-C-4003-P00008","place_of_performance":{"zip":"22033","city":{"name":"Fairfax"},"state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"R799"},{"award":{"date":"2024-03-01","amount":"721012.00","number":"W52P1J-21-C-4003-P00008","awardee":{"raw":"JCS SOLUTIONS LLC Fairfax VA 22033 USA","name":"JCS SOLUTIONS LLC Fairfax","location":{"zip":"22033","state":{"code":"VA"},"country":{"code":"USA"}}}},"dates":{"posted":"2024-03-20","award_date":"2024-03-01"},"links":{"sam":"https://sam.gov/workspace/contract/opp/d04e37e97f3d44bcaa3dadd587b76c5a/view"},"naics":{"codes":["541611"],"primary":"541611"},"title":"Arlington National Cemetary Customer Care Support Center - Bridge","agency":{"office":{"code":"W519TC","name":"W6QK ACC-RI"},"subtier":{"code":"2100","name":"DEPT OF THE ARMY"},"department":{"code":"021","name":"DEPT OF DEFENSE"},"office_address":{"zip":"61299-0000","city":"ROCK ISLAND","state":"IL","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-04-20","archive_type":"auto_custom"},"contacts":[{"name":"Chelsea Garrow","role":"primary","email":"chelsea.j.garrow.civ@army.mil"},{"name":"Joselyn Fetzer","role":"secondary","email":"joselyn.t.fetzer.civ@army.mil"}],"base_type":{"code":"a","label":"Award Notice"},"notice_id":"d04e37e97f3d44bcaa3dadd587b76c5a","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"3bc7e97b5528560bb7b5b23166e927469aa344ebe3832a3f5e37838c9e4ab222","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"Notice Type: Post Award Synopsis Title: Arlington National Cemetery Customer Care Support Center - Bridge Sources Sought Posted to SAM.gov: 02FEB2024 Sources Sought Closing Date: 02FEB2024 Contract Award Date: 29FEB2024 Contract Number: W52P1J-21-C-4003 – P00008 Product or Service Code: R799 NAICS Code: 541611 Contract Award Dollar Amount: $721,012.00 Line-Item Number: 5001 Set-aside Status: Sole-Source, Direct Award Contracting Office Address: Army Contracting Command – Rock Island 3055 Rodman Ave Rock Island, IL 61299 Government Points of Contact: Joselyn Fetzer, Contracting Officer, joselyn.t.fetzer.civ@army.mil Chelsea Garrow, Contract Specialist, chelsea.j.garrow.civ@army.mil Contractor: JCS Solutions, LLC Description: The Arlington National Cemetery (ANC), Customer Care Support Center (CCSC) – Bridge action was awarded to JCS Solutions in the form of an Undefinitzed Contract Action with a base period from 01MAR2024 – 31JUL2024 and up to six months of performance in accordance with FAR 52.217-8, Option to Extend Services. The primary mission of ANC is to function as the nation's premier military cemetery honoring those men and women who served in the Armed Forces. In this regard, the cemetery routinely performs 27-30 funeral services each week day and approximately 10 services on Saturdays. The grounds of ANC honor those who have served our nation by providing a sense of beauty and peace for guests. The average number of interactions for this task is approximately 11,300 per month. The average handling time per interaction is approximately 6 minutes and 30 seconds (6:30). This requires specialized training and skills, process workflows, reporting metrics, cost modeling, training, and quality assurance. Place of Contract Performance: W1C9 Arlington National Cemetery 1 Memorial Drive Arlington, VA 22212","origin":"extract"},"notice_type":{"code":"a","label":"Award Notice"},"schema_version":1,"solicitation_number":"W52P1J-21-C-4003-P00008","place_of_performance":{"zip":"22212","city":{"name":"Arlington"},"state":{"code":"VA"},"country":{"code":"USA"}},"product_service_code":"R799"}],"due_at":"2024-02-09T17:00:00Z","due_date":"2024-02-09","closes_at":"2024-02-09T17:00:00Z","awardable":false,"dept_key":"d-021","dept_name":"DEPT OF DEFENSE","sub_key":"s-2100","sub_name":"DEPT OF THE ARMY","office_key":"o-W519TC","office_name":"W6QK ACC-RI","state":"VA","county":"51013","county_name":"Arlington County","city":"5103000","city_name":"Arlington","country":"USA","winner_key":null,"amount":"721012.00","linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z","principal_notice_id":"d04e37e97f3d44bcaa3dadd587b76c5a","description":{"text":"Notice Type: Post Award Synopsis Title: Arlington National Cemetery Customer Care Support Center - Bridge Sources Sought Posted to SAM.gov: 02FEB2024 Sources Sought Closing Date: 02FEB2024 Contract Award Date: 29FEB2024 Contract Number: W52P1J-21-C-4003 – P00008 Product or Service Code: R799 NAICS Code: 541611 Contract Award Dollar Amount: $721,012.00 Line-Item Number: 5001 Set-aside Status: Sole-Source, Direct Award Contracting Office Address: Army Contracting Command – Rock Island 3055 Rodman Ave Rock Island, IL 61299 Government Points of Contact: Joselyn Fetzer, Contracting Officer, joselyn.t.fetzer.civ@army.mil Chelsea Garrow, Contract Specialist, chelsea.j.garrow.civ@army.mil Contractor: JCS Solutions, LLC Description: The Arlington National Cemetery (ANC), Customer Care Support Center (CCSC) – Bridge action was awarded to JCS Solutions in the form of an Undefinitzed Contract Action with a base period from 01MAR2024 – 31JUL2024 and up to six months of performance in accordance with FAR 52.217-8, Option to Extend Services. The primary mission of ANC is to function as the nation's premier military cemetery honoring those men and women who served in the Armed Forces. In this regard, the cemetery routinely performs 27-30 funeral services each week day and approximately 10 services on Saturdays. The grounds of ANC honor those who have served our nation by providing a sense of beauty and peace for guests. The average number of interactions for this task is approximately 11,300 per month. The average handling time per interaction is approximately 6 minutes and 30 seconds (6:30). This requires specialized training and skills, process workflows, reporting metrics, cost modeling, training, and quality assurance. Place of Contract Performance: W1C9 Arlington National Cemetery 1 Memorial Drive Arlington, VA 22212","html":null,"origin":"extract"},"contacts":[{"name":"Chelsea Garrow","role":"primary","email":"chelsea.j.garrow.civ@army.mil"},{"name":"Joselyn Fetzer","role":"secondary","email":"joselyn.t.fetzer.civ@army.mil"}],"place_of_performance":{"zip":"22212","city":{"name":"Arlington"},"state":{"code":"VA"},"country":{"code":"USA"}},"office_address":{"zip":"61299-0000","city":"ROCK ISLAND","state":"IL","country":"USA"},"naics_codes":["541611"],"award":{"date":"2024-03-01","amount":"721012.00","number":"W52P1J-21-C-4003-P00008","awardee":{"raw":"JCS SOLUTIONS LLC Fairfax VA 22033 USA","name":"JCS SOLUTIONS LLC Fairfax","location":{"zip":"22033","state":{"code":"VA"},"country":{"code":"USA"}}}},"attachments":[],"awards":[],"related":[{"key":"W519TC26FA663","latest_notice_id":"bf6ca7b388bf4de1b323c1643e271859","title":"Notice of Intent to Sole Source - Salesforce Licenses for Cyber Academic Engagement Office (CAEO)","solicitation_number":"W519TC26FA663","notice_type":"r","first_type":"r","first_posted":"2026-09-15","last_posted":"2026-09-15","notices":1,"due_at":"2026-09-21T12:00:00Z","due_date":"2026-09-21","closes_at":"2026-09-21T12:00:00Z","awardable":true,"open":true,"dept_key":"d-021","dept_name":"DEPT OF DEFENSE","sub_key":"s-2100","sub_name":"DEPT OF THE ARMY","office_key":"o-W519TC","office_name":"W6QK ACC-RI","naics":"513210","psc":"AC32","set_aside":null,"state":"DC","county":null,"county_name":null,"city":null,"city_name":null,"country":"USA","winner":null,"winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z"},{"key":"W519TC26Q3971001","latest_notice_id":"bbcbfa5f508045f8a7a275edfd805424","title":"2 each 17,500lb fork lifts","solicitation_number":"W519TC26Q3971001","notice_type":"k","first_type":"k","first_posted":"2026-09-14","last_posted":"2026-09-14","notices":1,"due_at":"2026-09-21T15:00:00Z","due_date":"2026-09-21","closes_at":"2026-09-21T15:00:00Z","awardable":true,"open":true,"dept_key":"d-021","dept_name":"DEPT OF DEFENSE","sub_key":"s-2100","sub_name":"DEPT OF THE ARMY","office_key":"o-W519TC","office_name":"W6QK ACC-RI","naics":"532412","psc":"W039","set_aside":"SBA","state":"OK","county":"40121","county_name":"Pittsburg County","city":null,"city_name":null,"country":"USA","winner":null,"winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z"},{"key":"W519TC26QA214","latest_notice_id":"d032a03f7741422a8a3e4b1037ae83d5","title":"Pine Bluff Arsenal Intrusion Detection System","solicitation_number":"W519TC-26-Q-A214","notice_type":"k","first_type":"k","first_posted":"2026-09-10","last_posted":"2026-09-18","notices":5,"due_at":"2026-09-21T17:00:00Z","due_date":"2026-09-21","closes_at":"2026-09-21T17:00:00Z","awardable":true,"open":true,"dept_key":"d-021","dept_name":"DEPT OF DEFENSE","sub_key":"s-2100","sub_name":"DEPT OF THE ARMY","office_key":"o-W519TC","office_name":"W6QK ACC-RI","naics":"561621","psc":"J063","set_aside":null,"state":"AR","county":"05069","county_name":"Jefferson County","city":"0575170","city_name":"White Hall","country":"USA","winner":null,"winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-19T03:47:35.784222Z"},{"key":"W519TC26Q8816","latest_notice_id":"1816a6bf1c3b4d1f97efeb10cb53ea60","title":"CLAMP, SUPPORT (FORGING)","solicitation_number":"W519TC26Q8816","notice_type":"k","first_type":"k","first_posted":"2026-09-10","last_posted":"2026-09-17","notices":2,"due_at":"2026-09-22T16:00:00Z","due_date":"2026-09-22","closes_at":"2026-09-22T16:00:00Z","awardable":true,"open":true,"dept_key":"d-021","dept_name":"DEPT OF DEFENSE","sub_key":"s-2100","sub_name":"DEPT OF THE ARMY","office_key":"o-W519TC","office_name":"W6QK ACC-RI","naics":"332111","psc":"3680","set_aside":null,"state":"IL","county":null,"county_name":null,"city":null,"city_name":null,"country":"USA","winner":null,"winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-18T04:00:44.545196Z"},{"key":"W519TC23R0080","latest_notice_id":"430af114787c468a9449b1bda0d292d3","title":"The Family of Hand Held Signals","solicitation_number":"W519TC-23-R-0080","notice_type":"o","first_type":"p","first_posted":"2024-02-14","last_posted":"2026-09-02","notices":8,"due_at":"2026-09-22T21:00:00Z","due_date":"2026-09-22","closes_at":"2026-09-22T21:00:00Z","awardable":true,"open":true,"dept_key":"d-021","dept_name":"DEPT OF DEFENSE","sub_key":"s-2100","sub_name":"DEPT OF THE ARMY","office_key":"o-W519TC","office_name":"W6QK ACC-RI","naics":"325998","psc":"1370","set_aside":"WOSB","state":null,"county":null,"county_name":null,"city":null,"city_name":null,"country":null,"winner":null,"winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z"}]}