Award Notice for Electronic Museum (EMu) Software Support and Maintenance Services

This contract action was awarded on a sole source basis as firm fixed price. The National Museum of Health and Medicine (NMHM) requires (a) license renewal and version upgrades, as required, for fifteen (15) user runtime licenses (this includes fifteen (15) user runtime licenses for Axiell proprietary software Texpress plus option modules Texql, Texapi, and Texhtml); (b) provide hotline support; (c) provide up to ten (10) days customized training and technical support to be used per year as needed, on-call basis.

These services include support to assist with training, implementation, and maintenance of the software to include client/server rollout, database customizations, data migration and application administration. Activities will be performed on site in Silver Springs, Maryland with the supervision and assistance of local information technology (IT) staff or at a contractor location, as required, by the requiring agency.

Required services are needed to begin on 30 September 2024. The Department of Defense Instruction (DoDI) 5000.64 mandates requires an accountable property system of record for heritage assets. EMu is a customizable complex relational database structured with multiple tables and hundreds of fields to fully manage data about the museum's collection, and this system currently fulfills the requirement by DoDI 5000.64.

NMHM currently has over 200,000 collection items currently documented in this system with over 1,000,000 supporting records across multiple tables of information. Although other commercial software may exist as a records system, no system is currently customized like EMu to meet the unique needs of NMHM.