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Special notice

Digital Customer Care

Department of Education, FSA Acquisitions Office.

View on SAM.govMarkdown

Response deadline

December 30, 2025 at 12:00 AM EST

Closed 262 days ago. Posted December 20, 2024. Scheduled to archive January 14, 2026.

Description

As published on SAM.gov.

This is a publication of the redacted copy of existing Digital Customer Care 91003119F0003; originally awarded off a GWAC MAC. Digital and Customer Care (DCC) delivers improved customer outcomes by making it easy for students, parents, and borrowers to engage with FSA's programs and services. It includes design services, a digital platform (StudentAid.gov and the myStudentAid mobile app), a customer care platform, a marketing and communications platform, the Aidan Virtual Assistant, Partner Participation and Oversight (PPO) – Partner Connect, and other enabling technology.

Publications

Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.

  1. December 20, 2024

    Special notice

    Due December 30, 2025 at 12:00 AM EST. SAM.gov, notice a079f00aaabf4fa787520e22cbaf25a4

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