# Digital Customer Care

Canonical: https://abierto.us/opportunities/a079f00aaabf4fa787520e22cbaf25a4

- Notice type: Special notice
- Status: Closed. Deadline was December 30, 2025 at 12:00 AM EST
- Department: Department of Education
- Contracting office: FSA Acquisitions Office (910031)
- First posted: December 20, 2024
- Last posted: December 20, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/a079f00aaabf4fa787520e22cbaf25a4/view

## Description

This is a publication of the redacted copy of existing Digital Customer Care 91003119F0003; originally awarded off a GWAC MAC. Digital and Customer Care (DCC) delivers improved customer outcomes by making it easy for students, parents, and borrowers to engage with FSA's programs and services. It includes design services, a digital platform (StudentAid.gov and the myStudentAid mobile app), a customer care platform, a marketing and communications platform, the Aidan Virtual Assistant, Partner Participation and Oversight (PPO) – Partner Connect, and other enabling technology.

## Publications

- December 20, 2024: Special notice, due December 30, 2025 at 12:00 AM EST. Notice a079f00aaabf4fa787520e22cbaf25a4. https://sam.gov/workspace/contract/opp/a079f00aaabf4fa787520e22cbaf25a4/view

## Points of contact

- Young Choi, Young.Choi@ed.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/a079f00aaabf4fa787520e22cbaf25a4.