Taxpayer Digital Communications Support Services

The Offeror shall provide professional technical services to advise and assist the Taxpayer Digital Communications (TDC) Program Office in the management and execution of the digital communications product development lifecycle. TDC seeks technical expertise to assist with operation and delivery of digital communication products to include secure messaging and chat technologies.

The offeror shall possess the technical knowledge and expertise to solution, design, configure, test, install, deploy, administer, troubleshoot and maintain digital communication technologies. The Offeror shall assist the TDC Program Office in the transition of current secure messaging managed service, e.g., eGain Solve, to a successor secure messaging and chat service.

The Offeror shall coordinate, collaborate and serve as a trusted partner with TDC stakeholders which includes tax services business units, Information Technology, policy and security entities. The Offeror shall assist with subject matter expertise knowledge transfer for new federal TDC staff to expand the breadth and depth of OLS skilled workforce with respect to the eGain Secure Messaging product or successor product. The work shall be performed virtually with occasional travel to IRS locations for onsite consultation and agency meetings.