# Taxpayer Digital Communications Support Services Canonical: https://abierto.us/opportunities/5000205121 - Solicitation number: 5000205121 - Notice type: Sources sought - Status: Closed. Deadline was April 15, 2025 at 2:00 PM EDT - Department: Department of the Treasury - Agency: Internal Revenue Service - Contracting office: IT Strategy and Modernization (2032H5) - NAICS: 541512 Computer Systems Design Services - Place of performance: Maryland - County: Prince George's County (FIPS 24033). https://abierto.us/counties/prince-george-s-county-md-24033 - First posted: April 1, 2025 - Last posted: April 1, 2025 - SAM.gov: https://sam.gov/workspace/contract/opp/3d8acdc033ed4a0691c5284e77abee21/view ## Description The Offeror shall provide professional technical services to advise and assist the Taxpayer Digital Communications (TDC) Program Office in the management and execution of the digital communications product development lifecycle. TDC seeks technical expertise to assist with operation and delivery of digital communication products to include secure messaging and chat technologies. The offeror shall possess the technical knowledge and expertise to solution, design, configure, test, install, deploy, administer, troubleshoot and maintain digital communication technologies. The Offeror shall assist the TDC Program Office in the transition of current secure messaging managed service, e.g., eGain Solve, to a successor secure messaging and chat service. The Offeror shall coordinate, collaborate and serve as a trusted partner with TDC stakeholders which includes tax services business units, Information Technology, policy and security entities. The Offeror shall assist with subject matter expertise knowledge transfer for new federal TDC staff to expand the breadth and depth of OLS skilled workforce with respect to the eGain Secure Messaging product or successor product. The work shall be performed virtually with occasional travel to IRS locations for onsite consultation and agency meetings. ## Publications - April 1, 2025: Sources sought, due April 15, 2025 at 2:00 PM EDT. Notice 3d8acdc033ed4a0691c5284e77abee21. https://sam.gov/workspace/contract/opp/3d8acdc033ed4a0691c5284e77abee21/view ## Points of contact - Nicole Myers, nicole.k.myers@irs.gov, 801-799-6708 --- Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/5000205121.