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Award notice, service-disabled veteran-owned small business set-aside, first published as presolicitation

Veterans Experience Office (VEO) Contact Center Amendment 0004

36C10X25R0032

Department of Veterans Affairs, Sac Frederick. Telemarketing Bureaus and Other Contact Centers.

View on SAM.govMarkdown

Awarded

Encore JV1 LLC

$153,010,317.05 on the award notice, May 7, 2026, contract 36C10X26C0006

Description

As published on SAM.gov.

This was competitvely awarded. The award is Hybrid Firm-Fixed Price and Labor Hour Contract.

The contract, on USAspending

Federal procurement data the awarding office reported to FPDS, matched to this solicitation by its number.

Recipient
Encore JV1 LLC
UEI
JFXGULLQJJQ4
CAGE
9NGE1
Vendor location
Chantilly, VA
Contract
36C10X26C0006, definitive contract
Obligated
$0.00, potential $153,010,317
Actions
3 between May 7, 2026 and September 4, 2026
Competition
Full and Open Competition After Exclusion of Sources, 36 offers received
Set-aside reported
Service Disabled Veteran Owned Small Business SET-ASIDE
Described as
Veterans Experience Office Contact Center Staffing Support Services
Match
award number 36C10X26C0006 equals the contract number; same awarding office 36C10X (high confidence)
Record
USAspending award page

Publications

Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.

  1. July 21, 2025

    Presolicitation

    Veterans Experience Office (VEO) Contact Center

    Due July 31, 2025 at 1:00 PM EDT. SAM.gov, notice 72ea50ebdc4d4afdb4d90239acc55112

  2. August 11, 2025

    Presolicitation

    Veterans Experience Office (VEO) Contact Center

    Due July 31, 2025 at 1:00 PM EDT. SAM.gov, notice 878bf1349d9049d8b462feb634d9040e

  3. August 12, 2025

    Presolicitation

    Veterans Experience Office (VEO) Contact Center

    Due July 31, 2025 at 1:00 PM EDT. SAM.gov, notice 2713d902e14d47399d273bb187a00137

  4. August 27, 2025

    Combined synopsis and solicitation, originally presolicitation

    Veterans Experience Office (VEO) Contact Center

    Due September 11, 2025 at 10:00 AM EDT. SAM.gov, notice 8b2e090dba434148bca7bd836d9217a7

  5. August 28, 2025

    Combined synopsis and solicitation

    Veterans Experience Office (VEO) Contact Center Amendment 0001

    Due September 11, 2025 at 10:00 AM EDT. SAM.gov, notice 02e60dec80d84456b80d33effcfe1302

  6. September 4, 2025

    Combined synopsis and solicitation

    Veterans Experience Office (VEO) Contact Center Amendment 0002

    Due September 15, 2025 at 12:00 PM EDT. SAM.gov, notice a658d803c756407c84649c27c77042c1

  7. September 5, 2025

    Combined synopsis and solicitation

    Veterans Experience Office (VEO) Contact Center Amendment 0003

    Due September 15, 2025 at 12:00 PM EDT. SAM.gov, notice 248371afaaae4de3a93230b6f2443ad7

  8. September 12, 2025

    Combined synopsis and solicitation

    Due September 15, 2025 at 12:00 PM EDT. SAM.gov, notice 0eed7ee3e74a40babf946ac8441f65eb

  9. May 7, 2026

    Award notice, originally combined synopsis and solicitation

    Awarded to ENCORE JV1 LLC Chantilly for $153,010,317. SAM.gov, notice 9cee5cd74794437c93beebf697658bf9

Points of contact

Also open from this buyer