# Veterans Experience Office (VEO) Contact Center Amendment 0004

Canonical: https://abierto.us/opportunities/36c10x25r0032

- Solicitation number: 36C10X25R0032
- Notice type: Award notice (first published as presolicitation)
- Status: Awarded to Encore JV1 LLC for $153,010,317.05
- Department: Department of Veterans Affairs
- Contracting office: Sac Frederick (36C10X)
- NAICS: 561422 Telemarketing Bureaus and Other Contact Centers
- Product or service code: R499 Other Professional Services
- Set-aside: Service-disabled veteran-owned small business set-aside
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: July 21, 2025
- Last posted: May 7, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/9cee5cd74794437c93beebf697658bf9/view

## Description

This was competitvely awarded. The award is Hybrid Firm-Fixed Price and Labor Hour Contract.

## Award on USAspending

- Recipient: Encore JV1 LLC (UEI JFXGULLQJJQ4)
- Contract: 36C10X26C0006, definitive contract
- Obligated: $0.00
- Competition: Full and Open Competition After Exclusion of Sources, 36 offers received
- Link: award number 36C10X26C0006 equals the contract number; same awarding office 36C10X (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_36C10X26C0006_3600_-NONE-_-NONE-/


## Publications

- July 21, 2025: Presolicitation, due July 31, 2025 at 1:00 PM EDT. Notice 72ea50ebdc4d4afdb4d90239acc55112. https://sam.gov/workspace/contract/opp/72ea50ebdc4d4afdb4d90239acc55112/view
- August 11, 2025: Presolicitation, due July 31, 2025 at 1:00 PM EDT. Notice 878bf1349d9049d8b462feb634d9040e. https://sam.gov/workspace/contract/opp/878bf1349d9049d8b462feb634d9040e/view
- August 12, 2025: Presolicitation, due July 31, 2025 at 1:00 PM EDT. Notice 2713d902e14d47399d273bb187a00137. https://sam.gov/workspace/contract/opp/2713d902e14d47399d273bb187a00137/view
- August 27, 2025: Combined synopsis and solicitation, due September 11, 2025 at 10:00 AM EDT. Notice 8b2e090dba434148bca7bd836d9217a7. https://sam.gov/workspace/contract/opp/8b2e090dba434148bca7bd836d9217a7/view
- August 28, 2025: Combined synopsis and solicitation, due September 11, 2025 at 10:00 AM EDT. Notice 02e60dec80d84456b80d33effcfe1302. https://sam.gov/workspace/contract/opp/02e60dec80d84456b80d33effcfe1302/view
- September 4, 2025: Combined synopsis and solicitation, due September 15, 2025 at 12:00 PM EDT. Notice a658d803c756407c84649c27c77042c1. https://sam.gov/workspace/contract/opp/a658d803c756407c84649c27c77042c1/view
- September 5, 2025: Combined synopsis and solicitation, due September 15, 2025 at 12:00 PM EDT. Notice 248371afaaae4de3a93230b6f2443ad7. https://sam.gov/workspace/contract/opp/248371afaaae4de3a93230b6f2443ad7/view
- September 12, 2025: Combined synopsis and solicitation, due September 15, 2025 at 12:00 PM EDT. Notice 0eed7ee3e74a40babf946ac8441f65eb. https://sam.gov/workspace/contract/opp/0eed7ee3e74a40babf946ac8441f65eb/view
- May 7, 2026: Award notice. Notice 9cee5cd74794437c93beebf697658bf9. https://sam.gov/workspace/contract/opp/9cee5cd74794437c93beebf697658bf9/view

## Points of contact

- Michael Stevens, michael.stevens5@va.gov, 2028767185
- Caitlin Ruc, Caitlin.Ruc@va.gov, 202-281-0997

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c10x25r0032.