Special notice, women-owned small business set-aside
Genesys Cloud Call Center Products and Services
Department of Veterans Affairs, Technology Acquisition Center NJ. Other Computer Related Services.
Response deadline
January 19, 2025 at 11:00 AM EST
Closed 608 days ago. Posted January 15, 2026. Scheduled to archive February 3, 2025.
Description
As published on SAM.gov.
This amendment is to inform all potential vendors the government intends to proceed issuing an RFQ on NASA SEWP V for Genesys Cloud CX3 (Call Center) Products and Services ( Previously Titled Genesys Cloud Customer Experience IAAS) This is a competitive acquisition for a Woman Owned Small Business (WOSB) set aside. This will be a firm fixed price contract. It will be a one base year period with four 12-month option periods. Per FAR 7.102(a), Agencies shall perform acquisition planning and conduct market research for all acquisitions.
Publications
Every notice SAM.gov issued under this solicitation number, oldest first. Each is a separate record on SAM.
January 15, 2026
Special notice, originally sources sought
Due January 19, 2025 at 11:00 AM EST. SAM.gov, notice 36bfa99e6f0640a194a97a5cab677c56
Points of contact
- Shakiya Harrisshakiya.harris@va.gov512-981-4021`
- Mary Accomandomary.accomando@va.gov512-981-4449
Also open from this buyer
- NEW: VISN 23 Consolidated Document Control (VA-27-00000616)Combined synopsis and solicitationSmall businessNAICS 51321036C10B26Q0630Closes in 2 daysSep 21
- VA Police Security System Upgrade (VA-26-00085372)Combined synopsis and solicitationSDVOSB sole sourceNAICS 56162136C10B26Q0821Closes in 4 daysSep 23
- PACT ACT - Deployment and Help Desk Tier 2 and Deployment Support Service (Base Period) (VA-27-00007060)Sources soughtNAICS 54151236C10B26Q0725Closes in 12 daysOct 1
- Veteran Decedent Memorial Data/Information Analysis & VisualizationSources soughtNAICS 541715Washington, DC36C10B26Q0317Closes in 200 daysApr 7, 2027