# Genesys Cloud Call Center Products and Services

Canonical: https://abierto.us/opportunities/36bfa99e6f0640a194a97a5cab677c56

- Notice type: Special notice
- Status: Closed. Deadline was January 19, 2025 at 11:00 AM EST
- Department: Department of Veterans Affairs
- Contracting office: Technology Acquisition Center NJ (36C10B)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DA10 Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
- Set-aside: Women-owned small business set-aside
- Place of performance: Eatontown, New Jersey
- County: Monmouth County (FIPS 34025). https://abierto.us/counties/monmouth-county-nj-34025
- City: Eatontown. https://abierto.us/cities/eatontown-nj-3419840
- First posted: January 15, 2026
- Last posted: January 15, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/36bfa99e6f0640a194a97a5cab677c56/view

## Description

This amendment is to inform all potential vendors the government intends to proceed issuing an RFQ on NASA SEWP V for Genesys Cloud CX3 (Call Center) Products and Services ( Previously Titled Genesys Cloud Customer Experience IAAS) This is a competitive acquisition for a Woman Owned Small Business (WOSB) set aside. This will be a firm fixed price contract. It will be a one base year period with four 12-month option periods. Per FAR 7.102(a), Agencies shall perform acquisition planning and conduct market research for all acquisitions.

## Publications

- January 15, 2026: Special notice, due January 19, 2025 at 11:00 AM EST. Notice 36bfa99e6f0640a194a97a5cab677c56. https://sam.gov/workspace/contract/opp/36bfa99e6f0640a194a97a5cab677c56/view

## Points of contact

- Shakiya Harris, shakiya.harris@va.gov, 512-981-4021`
- Mary Accomando, mary.accomando@va.gov, 512-981-4449

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36bfa99e6f0640a194a97a5cab677c56.