Integration and configuration of an OCIO acquired ServiceNow ITOM eDiscovery solution

Amendment 001: The due datew for offers has been changed to 06/05/2024 at 11AM EST. Also, a questions and answers document has been posted. Page 1 of 14 34300024Q0023 (i) This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation will not be issued. (ii)

Solicitation #: 34300024Q0023 The purpose of this Request for Quotation (RFQ) is to obtain services for Integration and configuration of an OCIO acquired ServiceNow ITOM eDiscovery solution which establishes and automatically populates a centralized IT asset database for all USITC OCIO managed hardware and software assets.

The OCIO currently utilizes the ServiceNow Configuration Management Database (CMDB) for manual input of Configuration Items (CI) with limited integration with Microsoft System Center Configuration Manager (SCCM) via service graph connections.

The solution will at a minimum capture automatically, with minimal human intervention, 95% of all hardware and software assets on the OCIO enterprise network when compared to the OCIO Security Scanning Toolsets and will allow manual inputs for those assets that are not on the OCIO enterprise network. The Government anticipates award of a Firm Fixed Price contract.